Sr. Manager Operations

About the role

Ingram Content Group (ICG) is hiring a Sr. Manager Operations to support our Distribution team in Jackson, TN. The Sr. Manager, Operations manages the daily operations of an assigned area within the Distribution Center and serves as a key partner to the Director, Operations. This role collaborates with the Director on hiring, safety and security, maintenance and repairs, non-product purchasing, and strategic planning to ensure customer service levels and commitments are achieved, while maintaining a zero-error environment.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and manufacturing facilities function at maximum efficiency. Safety is a core value in our operations environment. We emphasize this through training, education, and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!

Schedule

• Monday-Friday, first shift, with flexibility to work weekends, additional hours, and provide on-call support as business needs require.

What You'll Need

• College degree OR HS diploma or GED with directly related year-for-year experience
• 6 years' experience in a high-volume distribution center OR production/manufacturing facility with a clear track record of success
• 5 years' experience supervising at least 25 or more employees

What You'll Do

• Achieve and maintain full working knowledge of all aspects of the assigned operation
• Implement a fast-paced, lean distribution system; drive the delivery of products and orders on time.
• Oversee KPIs, goals, and objectives for the management team; set clear goals and expectations for Managers and Area Managers, measure performance, provide feedback, and hold leaders accountable.
• Build a passionate team with a positive, inclusive, results-oriented culture; mentor and develop leaders and staff; manage staff selection and development, ensuring associates are fully trained and cross-trained on systems and procedures.
• Develop, manage, and lead continuous process improvement strategies and initiatives; leverage Lean, Six Sigma, and Performance Improvement tools to enhance productivity.
• Provide strategic-level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
• Work closely with support functions (HR, Maintenance/Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.
• Ensure customer service levels exceed requirements and standards; works with management to improve cost-per-unit (CPU)/cost-per-line (CPL) while providing outstanding customer service.
• Collaborate with Senior Management in the planning, development, and launch of processes and strategies for the site; review competitive information and visit other companies to bring in new ideas on operations.
• Oversee the supervision of the operations area, ensuring the timely and accurate movement of materials into and out of the facility.
• Monitor and execute company policies and procedures for HR-related issues, including associate attendance, timekeeping, and performance reviews.
• Control and manage budget costs for all assigned departments/areas.

Essential Physical Demands

• Ability to walk and stand as needed
• Ability to grip/grasp as needed
• Ability to lift/carry in full range of motion up to 60lbs as needed
• Ability to push/pull in a warehouse environment up to 70lbs force to push as needed
• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently
• Ability to work a flexible which could include nights and weekends
• Ability to travel as needed
• Exposure to wide range of temperatures

Hiring Salary Range

$113,201k - $143,945k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity.

With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish