Sr. Manager - Procurement Services

Job Summary

The Senior Manager of Procurement Services is responsible for leading complex, high-visibility customer engagements while helping lead a team focused on excellence and continuous improvement. This role supports initiatives including negotiation support, application rationalization, renewal optimization, demand management, vendor consolidation, and process re-engineering.

Role Description Lead procurement solution delivery for customers, applying strong attention to detail and an analytical mindset while effectively guiding executive-level discussions. Support complex vendor negotiations focused on spend reduction and optimization of contractual terms.

Conduct detailed data analysis and generate actionable insights to help procurement teams realize savings and establish effective governance frameworks. Support leadership in managing portions of the procurement delivery team, fostering a culture of excellence, collaboration, and continuous improvement.

Contribute to process improvement, training, and solution development with the goal of growing the practice year over year, exceeding customer commitments, and achieving strong customer satisfaction (CSAT) results. Lead and influence cross-functional teams across the workstream and support additional cross-sell and upsell opportunities.

Oversee the development and delivery of sales tools, resources, and training programs that strengthen understanding within SHI and among clients of the value our solutions provide. Build and maintain trusted relationships with senior internal stakeholders, executive-level customer contacts, delivery resources, partners, sales architects, and others to drive organizational success.

Identify and mitigate delivery risks through comprehensive risk management strategies and contingency planning. Report on performance and strategic initiatives to senior leadership, providing insights and recommendations to support future planning. Behaviors and Competencies Strategic Thinking: Ability to analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

Leadership: Ability to lead team initiatives, inspire others to take on leadership roles, and foster a culture of shared responsibility and continuous improvement. Communication: Ability to model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to strengthen their communication skills.

Collaboration: Ability to lead complex team projects, inspire effective collaboration, and foster a culture of mutual respect and shared purpose. Problem-Solving: Ability to lead strategic problem-solving initiatives, develop others' problem-solving capabilities, and foster a culture of proactive problem-solving.

Customer-Centric Mindset: Ability to lead strategic initiatives focused on improving the overall customer experience, while inspiring and mentoring others to adopt a customer-centric approach and fostering a culture of customer focus throughout the organization.

Results Orientation: Ability to foster a results-oriented culture across the organization by setting high standards and holding individuals accountable for achieving results. Adaptability: Ability to drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

Strategic Implementation: Ability to lead the development and execution of strategic plans and new solutions and drive organizational change to achieve strategic objectives. Continuous Improvement: Ability to lead others in identifying and implementing significant improvements and proactively drive continuous improvement across the organization. Strategic Planning and Implementation

• Expert: Skilled in developing and implementing strategic plans to achieve organizational goals. Stakeholder Relationship Management
• Intermediate: Proficient in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success. Risk Management
• Intermediate: Ability to identify and mitigate risks to safeguard organizational operations and reputation. Project Leadership
• Expert: Ability to oversee and direct projects through completion, ensuring goals are achieved, resources are used efficiently, and stakeholder expectations are met. Skill Level Requirements Skilled in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals.
• Expert Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success.
• Intermediate Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization's operations and reputation.
• Intermediate Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied.
• Expert Other Requirements Completed Bachelor's degree in Business or a related field, or relevant work experience required. 5-7 years of experience in consulting and managing relationships with large, complex enterprises. 3+ years of experience in a management position required. Demonstrated success leading enterprise-scale or high-visibility customer engagements. Ability to travel to SHI, partner, and customer events. Ability to travel up to 15%. The estimated annual pay range for this position is $140,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity
• M/F/Disability/Protected Veteran Status