Sr Manager, Technical Account Management
- Location
- Chicago, IL · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Listed
- Today
Skills & highlights for this role
- Technical Account Management
- Solutions Architecture or Professional Services experience
- Salesforce DevOps
- CI/CD pipelines
- Automated testing ecosystems
- Case management and SLA/KPI adherence
- Incident escalation processes
- Executive customer engagement
- Team leadership and mentorship
Also useful
- Testing automation
- AI-driven development workflows
- Copado Robotic Testing
- Copado AI (Agentia)
About the Role
As the Sr Manager of our Americas TAM team, you will act as a player-coach, guiding a highly skilled team of Technical Account Managers (TAMs) while championing DevOps maturity, product adoption, and technical health for our global enterprise customers. Reporting directly to the leader of the Technical Excellence team, you will oversee and support the execution of our high-priority and strategically critical success packages across all regions.
In this role, you will balance team mentorship with technical leadership, aligning domain-specific expertise to complex customer environments and serving as the primary leadership escalation point for critical challenges. You will partner closely with Customer Success, Support, and Product teams to drive proactive engagements, operationalize customer journeys, and advocate for customer needs across the organization.
What You'll Do
- Lead, mentor, and coach a team of specialized TAMs across Dedicated and Catalog-based engagement models, developing their skills in advanced customer management, executive communication, and objection handling
- Actively manage case assignments, workflows, and operational follow-ups to ensure dedicated KPIs and initial response time targets are consistently met
- Ensure TAMs assigned to Signature Success customers maintain proactive communication, drive account health toward target benchmarks, and clearly articulate ongoing engagement value
- Partner with the Elite Deployment Squad (EDS) and Customer Success teams to operationally execute success plans, formalize account strategies, and align customer journeys globally
- Ensure team enablement and hands-on delivery expertise across Copado's core domains, including CI/CD, Copado Robotic Testing (CRT), and Copado AI (Agentia)
- Oversee the regional delivery of the Success Engineering Service Catalogue, ensuring consistent quality across Git Health Checks, CI/CD Setup Checks, State of DevOps Reviews, and AI Assessments
- Guide the team in defining, updating, and delivering actionable DevOps and QA Maturity Roadmaps for strategic enterprise accounts
- Act as the primary technical sponsor and leadership escalation point for high-risk or high-value accounts, directing complex architectural remediations
- Partner with Support teams to enforce tailored case monitoring workflows and resolve production-stopping issues rapidly
- Aggregate technical feedback, adoption trends, and platform friction to serve as the voice of the customer in shaping global product roadmaps
What We're Looking For
- Extensive background in technical, customer-facing roles such as Technical Account Management, Solutions Architecture, or Professional Services, with demonstrated experience mentoring or leading technical teams
- Proven hands-on implementation experience within Salesforce DevOps, CI/CD pipelines, and automated testing ecosystems
- Senior-level customer engagement experience, with a track record of leading strategic advisory sessions and technical reviews with enterprise IT and engineering leadership
- Strong operational command over case management, SLA/KPI adherence, and incident escalation processes
- Deep familiarity with or working knowledge of testing automation and AI-driven development workflows
- Demonstrated ability to shift seamlessly between tactical troubleshooting, team mentorship, and long-term enterprise DevOps transformation strategy
- Strong cross-functional collaboration and communication skills, with experience partnering alongside Customer Success, Support, and Product organizations
Benefits
Copado offers a comprehensive benefits package, which includes:
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) Plan
- Paid Time Off
- Wellness Perks
- Compensation for this role will vary based on several factors, including the candidate's qualifications, skills, competencies, and experience.
- Pay ranges are not necessarily representative of starting salaries for all locations.
- In addition to our outstanding benefits package, eligible full-time employees may also qualify for Copado's equity program.
- Copado's pay ranges reflect On Target Earnings (OTE), which encompasses base salary, bonuses, and/or commissions for meeting 100% of set targets.
- #LI-Onsite
About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
Equal opportunity and legal notices
Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
From Copado's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Sr Manager, Technical Account Management job at Copado located?
This Sr Manager, Technical Account Management position at Copado is located in Chicago, IL (On-site). Always check Copado's application page for specific state eligibility or relocation policies.
What qualifications are required for Sr Manager, Technical Account Management at Copado?
For the Sr Manager, Technical Account Management role, Copado highlights experience with Technical Account Management, Solutions Architecture or Professional Services experience, Salesforce DevOps, CI/CD pipelines, Automated testing ecosystems, Case management and SLA/KPI adherence. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Sr Manager, Technical Account Management position at Copado?
This listing links directly to Copado's Rippling application page. You can apply directly on Copado's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.