Sr. Mobile Expert

Job Overview

Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers.

Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points.

Sr Mobile Expert will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow.

With a team-based culture that rewards and recognizes contribution to experience as well as store results, Sr Mobile Expert will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime.

Required Qualifications

• High school diploma or GED.
• Strong communication and interpersonal skills, with the ability to support people from different backgrounds.
• Ability to understand customer needs, explain solutions, and provide helpful recommendations.
• Customer service and problem-solving skills.
• Ability to learn new technology, navigate digital tools, and adapt to changing customer needs.
• Ability to manage multiple priorities and work collaboratively in a retail environment.

Preferred Qualifications

We'd love to hear from candidates with at least one year of experience in retail sales, customer service, technical support, or a related field. Experience recommending products and services, resolving complex customer concerns, or working with mobile technology and consumer electronics can help you succeed in this role.

• Your Growth. Our Investment.
• We believe great experiences start with great teams. That's why we're committed to giving our employees the resources, support, and opportunities to succeed.
• In our Experience Stores, you'll receive specialized training, work with advanced technology, and collaborate with experts across T-Mobile. We'll help you strengthen your skills, deepen your product knowledge, and explore opportunities for career growth.

Pay and benefits

We also offer a comprehensive benefits package to eligible employees, which include tuition assistance, money coaches, childcare subsidy, medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, employee discounts, and programs that support your well-being. Eligibility and benefits vary by position and employment status.

We're building something different in wireless retail, and we want people who are ready to be part of it.

Bring your experience. Bring your ideas. Let's create something better together!

• At least 18 years of age
• Legally authorized to work in the United States
• Travel: Travel Required (Yes/No): No
• DOT Regulated: DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No
• Hourly Base Pay: $29.00
• Annualized Incentive Target: $7,200

Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible.

We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

Talent comes in all forms at the Un-carrier. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.