Sr. Operations Manager

About the role

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our HOU2 building in Houston, TX, you'll be at the helm of a high-performing robotics fulfillment center that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do

• Own the operation - Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement - Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience - Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally - Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas - Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices - Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.
• Additional Job Elements to this Hands-On Leadership Role
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts About This Location

• HOU2 is an 855,000-square-foot Amazon Robotics (AR) Sortable Fulfillment Center, roughly the size of 14 football fields, processing hundreds of thousands of packages per day
• Located at 10550 Ella Blvd in Houston, TX, near George Bush Intercontinental Airport (IAH), making it a strategic logistics hub
• HOU2 launched in 2017 as a GEN 9 ARS Sortable building with AFE 3.0 & 2.0 technology, and has grown into one of the top-performing sites in the AR network across Safety, People, Quality, and Productivity
• The site achieved Platinum Ship Dock status a recognition of operational excellence, and lives by its motto: "Working Hard, Having Fun and Making History"
• HOU2 offers public fulfillment center tours where visitors can see Amazon Robotics in action, with associates working alongside robots to pick, pack, and ship items

Houston is the 4th largest city in the United States and one of the most ethnically diverse metros in the country, with over 145 languages spoken reflected in its incredible food scene featuring world-class Tex-Mex, Vietnamese, barbecue, and international cuisine

• Home to NASA's Johnson Space Center, the Texas Medical Center (the largest medical complex in the world), and a world-renowned Museum District with 19 museums, many offering free admission
• Major professional sports teams call Houston home: the Texans (NFL), Astros (MLB), Rockets (NBA), Dynamo (MLS), and Dash (NWSL)
• Year-round warm weather with proximity to Galveston Island beaches (about an hour away), Buffalo Bayou Park for kayaking and biking, and Hermann Park featuring the Houston Zoo with 6,000+ animals across 50 acres

Basic Qualifications

• Bachelor's degree or equivalent
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, TX, Houston - 135,000.00 - 182,700.00 USD annually