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Sr. Operations Manager - Citizens House of Blues

Location: Boston, MA
Listed: 4 days ago

Job Summary

Who Are We?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities.

With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.

Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Who Are You?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Job

We are seeking a motivated and experienced individual to work with the Venue Management team in Boston, Massachusetts. The Senior Operations Manager position exercises overall responsibility for facility operations, partnering with the leadership team in the market. The Operations Manager is responsible for ensuring successful execution of events and maintaining a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt role, reporting to the General Manager.

TeamMember Recruitment, Training, Development and Management Responsibilities

Recruit and/or interview Manager and Supervisor candidates
Recruit, hire and train hourly, non-exempt TeamMembers
Conduct annual performance appraisal of TeamMembers
Provide concise information for Manager appraisals
Provide developmental action plans for TeamMembers, when required
Conduct disciplinary sessions in accordance with HOB guidelines
Ensure appropriate conflict resolution procedures are followed
Ensure compliance with HOB Workplace Standards
Maintain open communication policy
Assist and support TeamMembers in any of their job functions, as needed

Ensuring Optimal Guest Experience

Ensure Environment and aesthetic is maintained to HOB standards at all times
Oversee and facilitate guest fulfillment and requests
Maintain all HOB Standards
Oversee revenue center programming and/or late night activities
Oversee execution of Special Events in cooperation with Logistics and Sales Managers

Enhancing Revenue/ Controlling Costs

Generates/enhances revenue to meet or exceed budgetary expectations, in conjunction with the General Manager and/or Assistant General Manager
Maintain effective cost control systems
Control Costs
Assist General Manager (GM) and Assistant General Manager (AGM) in preparation of annual budget/planning process; implements approved budgets
Responsible for assisting the GM and AGM the creating and implementing Quarterly Operating Plans (QOPs)

Essential Personal & Interpersonal Skills

Capable of maintaining a positive attitude
Maintains an objective viewpoint in all circumstances
Listens empathetically to Management and hourly TeamMembers
Maintains organization and focus
Takes creative risks to enhance revenue
Behaves professionally to maintain/enhance positive image of HOB
Thinks creatively to produce new possibilities in all areas of operations
Maintains and engenders composure to assuage volatile situations
Shows respect by considering the rights and dignity of others rather than just self
Communicates assertively in a non-aggressive, candid manner
Maintains personal integrity by abiding by and supporting the values and principals of the company

Required

(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programming
2 or more years of operations supervisory or management experience.
Guest relations, customer service
Wine & Liquor knowledge
Microsoft Word, Excel and PowerPoint familiarity
General Point of Sale (POS) system knowledge
Basic Accounting
P & L statements
Purchasing/Receiving
Inventory
Training
High School Diploma required

Preferred

College Degree in related field
Behavioral Based Interviewing Skills

Physical Demands/Working Environment

Working environment is fast-paced, loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques

Equal opportunity and legal notices

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife.

As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability.

For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case by case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

The expected compensation for this position is

$62,000.00 USD - $78,000.00 USD

Pay is based on a number of factors including market location, qualifications, skills, and experience.

Read the original posting

From Live Nation's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Sr. Operations Manager - Citizens House of Blues job at Live Nation located?

This Sr. Operations Manager - Citizens House of Blues position at Live Nation is located in Boston, MA. Always check Live Nation's application page for specific state eligibility or relocation policies.

How do I apply for the Sr. Operations Manager - Citizens House of Blues position at Live Nation?

This listing links directly to Live Nation's Workday application page. You can apply directly on Live Nation's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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