Sr. Platform Specialist

About the role

The Senior Platform Specialist is responsible for supporting the athenaOne applications for use by Privia Medical Group clinicians. The Senior Platform Specialist will work closely with end-users and the Privia Clinical IT team to understand functional business requirements, configure and customize athenaOne content to support these needs and be the subject matter expert in athenaOne functionality. The primary responsibilities of this role will be to manage and resolve complex issues, lead initiatives, and ensure the success of a variety of complex projects.

Issues Management

Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNet

Document, track, and take appropriate actions to close or escalate athenaNet related issues in a timely manner

• Assist with testing and troubleshooting all aspects of athenaNet
• Complex issue management and highest-tier issue support
• Provide remote support to assist with EHR issues when needed
• Manage CRM queue to follow SLA parameters
• Project Management
• Owns Medium/Large Projects
• Lead project planning sessions
• Manage project progress
• Manage relationship w/ clients & stakeholders
• Support data collection related to system configuration
• Identify opportunities to coordinate with PMO
• Platform Management
• Maintain up-to-date knowledge of the athenaNet software applications
• Maintain and update platform standards across all markets
• Support testing of athenaNet configuration
• Configure and customize athenaOne
• Team Management

Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHR

Assist with ongoing maintenance of internal process documentation

Provide oversight and guidance for platform associates and contractor teams

Other

Qualifications

• Bachelor’s degree in related field, or equivalent work experience preferred
• 2+ years of clinical and/or managed care experience
• 2+ years experience with EHR configuration and customization, athenaNet strongly preferred
• Understanding of clinical terminology
• Experience working in an ambulatory healthcare setting
• Knowledge of ambulatory healthcare operations including referrals, scheduling, registration, check-in, insurance and patient billing operations, patient encounters,
• Experience using Google Suite, including Docs, Sheets, Slides, Forms, and Sites or equivalent software

• Solid understanding of healthcare informatics
• Analysis, synthesis, and problem solving skills
• Familiarity with CRM systems and practices
• Familiarity with Project Management systems/tools
• Project management experience

• Experience communicating with stakeholders at all levels of the organization
• Results-driven
• Self directed
• Multi-tasking skills and planning for prioritizing workload.

• Customer focused
• Problem solver
• Efficient
• Excellent telephonic and in person communication skills
• Strong interpersonal skills
• Willingness to learn and grow

Pay and benefits

The salary range for this role is $72,000.00 to $85,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15%.The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements

• In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed.
• This should be acquired prior to the start of your employment.
• The best measure of your internet speed is to use online speed tests like.
• This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements.
• Work with your internet provider if you have questions about your connection.
• Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve.