Sr. Product & Customer Insights Manager, Customer Experience and Business Trends

About the role

Amazon is looking for a Sr. Product & Customer Insights Manager to join our Customer Experience and Business Trends team. Our team's mission is to deeply understand and improve customer experiences globally. As a Sr. Product & Customer Insights manager on the team, you will play a crucial role in shaping the future of our selling partners' experience.

The right candidate will have a passion for understanding the competitive landscape, assessing the end to end experience of selling partners, and building strong partnership across business teams to drive changes. You have a strong foundation in research and analytics, and the ability to understand the business context behind the data while continuously striving to identify actionable insights. You use strong curiosity and creativity to innovate new methodologies and mechanisms to better understand selling partners, while demonstrating strong sense of urgency and commitment.

You will make recommendations to senior leaders, and partner with business leaders in developing business actions that directly impact our selling partners.

Key job responsibilities

• Discover, track, and evaluate global industry trends
• Translate complex business problems into analysis requirements and create hypotheses.
• Own and execute large and complex studies end to end, including scope alignment with business leaders, methodology design, data collection and analysis, recommendations and presenting results to senior leaders
• Work with business leaders and their teams to drive growth, process, and cost efficiency improvements through study results
• Create and contribute to team roadmap by synthesizing business priorities, selling partner needs, and industry trends.
• Contribute to a team culture of experimentation and innovation

Basic Qualifications

• Bachelor's degree or equivalent
• 5+ years of product or program management, product marketing, business development or technology experience
• Experience working across functional teams and senior stakeholders
• Experience in quantitative and qualitative research
• Experience owning/driving roadmap strategy and definition

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights
• MBA
• Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership
• Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries
• Ability to conduct research in Spanish, German, or Hindi
• Excellent written and verbal communication skills in English, with a proven ability to present in a clear and concise manner to a variety of audiences, including senior leadership
• Experience in retail or 3P businesses or B2B research
• Strong business acumen
• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, VA, Arlington - 136,000.00 - 184,100.00 USD annually

USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually