Sr. Program Manager, Account Management

Your Tasks

• Lead complex customer programs, strategic initiatives, and transformation projects from initiation through completion.
• Establish program governance, milestones, timelines, resource plans, and success metrics.
• Manage multiple concurrent projects while ensuring alignment with customer requirements and business objectives.
• Identify dependencies, risks, and escalation paths and proactively drive mitigation plans.
• Coordinate cross-functional teams to ensure successful implementation of customer initiatives.
• Serve as a senior point of contact for key customer stakeholders.
• Build trusted relationships with customer leadership and operational teams.
• Lead regular business reviews, program updates, and executive steering committees.
• Translate customer needs into actionable operational and technology solutions.
• Drive customer satisfaction, retention, and long-term growth strategies.
• Identify improvement and expansion opportunities, support contracts and pricing, develop investment business cases, and partner with commercial teams.
• Improve KPIs, SLAs, financial results, and customer experience through continuous improvement and corrective actions.
• Coordinate cross-functional teams, influence without direct authority, and lead executive reporting and critical communications.
• Manage budgets, forecasts, and costs while aligning programs with contractual commitments and profitability targets.

Your Profile

• Bachelor's degree in Business, Supply Chain, Engineering, Operations Management, or related field. MBA preferred.
• 8+ years of experience in Program Management, Account Management, Supply Chain, Logistics, or related disciplines.
• Experience managing large, strategic customer relationships.
• Proven ability to lead cross-functional programs with significant operational and financial impact.
• Strong project and program management skills.
• Advanced stakeholder management and executive communication capabilities.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
• Commuter benefits
• Employee engagement activities

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

• Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated.
• The company processes your data for the purpose of establishing an employment relationship on the basis of Art.
• 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

• The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
• You can contact the company's Data Protection Officer at the above-mentioned postal address.
• Further information on data protection and your rights can be found here.

• We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company.
• Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.
• We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter.
• Please know that we can only accept your application through our online application portal.

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