Sr. Program Manager, Implementation

Essential Duties & Responsibilities

• Lead complex implementation programs by developing comprehensive project schedules, managing milestones, and coordinating cross-functional delivery activities across multiple customer engagements
• Serve as the primary implementation lead for assigned customers by proactively managing expectations, facilitating communication, and ensuring alignment on project goals, timelines, and deliverables
• Coordinate implementation activities across Delivery, Technical Services, Product, Customer Success, and external stakeholders by managing dependencies, resolving conflicts, and driving accountability for project outcomes
• Analyze implementation risks and operational challenges by evaluating project progress, identifying potential delays, and developing mitigation strategies that support successful delivery outcomes
• Facilitate customer-facing implementation meetings by leading discussions, documenting action items, and ensuring follow-through on critical implementation activities and decisions
• Manage Jira tickets, project tasks, and implementation workflows by prioritizing issue resolution efforts and maintaining visibility into project health, milestones, and operational dependencies
• Support onboarding readiness and implementation planning activities by validating customer requirements, operational prerequisites, and resource alignment prior to implementation execution
• Develop and maintain accurate project documentation by preparing schedules, status reports, risk assessments, stakeholder communications, and implementation records throughout the project lifecycle
• Apply advanced project management methodologies by adapting delivery approaches to address varying customer environments, implementation complexities, and operational constraints
• Build strong customer relationships by acting as a trusted advisor, proactively addressing concerns, and guiding customers through implementation processes and decision-making activities
• Drive implementation execution by coordinating internal resources, monitoring progress against timelines, and escalating critical issues that may impact delivery success or customer satisfaction
• Identify process improvement opportunities by analyzing recurring implementation challenges and recommending workflow enhancements that improve implementation predictability and operational efficiency
• Collaborate with leadership and implementation stakeholders by providing visibility into project health, resource considerations, and implementation risks across assigned portfolios
• Support less experienced program managers by sharing implementation best practices, assisting with issue resolution, and providing guidance on project coordination activities
• Manage multiple implementation programs with varying complexity levels by balancing customer priorities, operational demands, and delivery objectives across concurrent engagements

Recommended Experience & Education

Minimum Years of Experience

• 3-6 years of experience leading implementation programs, customer onboarding initiatives, project delivery activities, or client-facing operational projects within SaaS, fintech, banking technology, or related environments.
• Education Level Bachelor's degree in Business, Project Management, Information Systems, Communications, or related experience.

Knowledge, Skills, & Qualifications

Required

• Advanced experience managing implementation programs or customer onboarding initiatives
• Strong project scheduling, risk management, and stakeholder coordination skills
• Ability to independently manage complex implementation engagements and competing priorities
• Strong written and verbal communication skills with customer-facing experience
• Experience facilitating cross-functional collaboration across operational, technical, and customer teams
• Ability to analyze implementation risks and develop effective mitigation strategies
• Experience using project management and ticketing platforms such as Jira, Smartsheet, or similar tools
• Strong organizational, analytical, and customer relationship management skills

Preferred

• Experience supporting fintech, SaaS, or digital banking implementation programs
• Familiarity with Agile, Waterfall, or hybrid project management methodologies Experience coordinating technical implementation or integration-related activities
• Knowledge of onboarding operations, delivery lifecycle processes, or customer readiness planning
• Experience contributing to process optimization or operational scalability initiatives
• Experience mentoring or guiding junior project or implementation professionals

Pay and benefits

The salary range for this position is: $115,000 - $140,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

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