Sr. Receptionist

About the role

The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties

(* denotes an "essential function")

• *Perform work in reception according to established procedures
• *Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• *Welcome clients and visitors to the office with warmth and professionalism
• *Notify employees of visitor arrival and answer questions
• *Guide clients and visitors with appropriate instructions and hospitality for their needs
• *Provide high level, front of house services to clients and visitors
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering work assignments
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications & Requirements

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $23.51 - $33.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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