Sr. Repair Services and NPI Engineer

About the Role

Are you passionate about bringing new technology products and services to life? As a Senior Repair Services & NPI (New Product Introduction) Engineer, you will play a critical role in launching, optimizing, and sustaining repair, testing, and service programs for leading technology solutions.

In this highly visible role, candidate will have hands-on experience performing BGA and advanced SMT rework on complex multilayer PCB assemblies used in datacenter, telecommunications, medical and semiconductor equipment applications.

Responsibilities include developing and validating thermal profiles; selecting and validating rework nozzles; defining and coordinating third-party stencil fabrication; operating, troubleshooting, and maintaining BGA rework equipment; and documenting repeatable, qualified rework processes.

The candidate must be able to interpret assembly drawings and component specifications, perform precision component removal and replacement, conduct post-rework inspection, and support root-cause analysis and continuous improvement. Experience with BGA reballing, X-ray inspection, lead-free soldering, IPC-7711/7721, IPC J-STD-001, and IPC-A-610 is preferred.

Project Leadership & New Program Introduction

• Lead the onboarding of new products, services, repair programs, and customer projects.
• Define project scope, resource requirements, timelines, and deliverables.
• Support quotation development by providing technical expertise, effort estimates, and resource planning.
• Manage projects to ensure delivery within scope, budget, and schedule.

Cross-Functional Collaboration

• Partner with engineering, manufacturing, quality, operations, supply chain, scheduling, and sales teams to execute project plans.
• Drive accountability for project milestones and follow up on critical action items.
• Collaborate with customer engineering and operations teams to implement new service programs and process improvements.

Test Engineering & Product Development

• Design, develop, and validate test equipment, software applications, fixtures, and packaging solutions.
• Develop test scripts, validation procedures, and troubleshooting methodologies.
• Ensure new products and solutions meet customer specifications, regulatory requirements, and quality standards.
• Support technical documentation, implementation plans, and ongoing product enhancements.

Repair & Process Engineering

• Develop repair procedures, support processes, troubleshooting guides, and manufacturing work instructions.
• Train operational teams on repair methodologies, product architecture, schematics, firmware functionality, Approved Vendor Lists (AVL), and Bills of Materials (BOM).
• Continuously improve repair processes, efficiency, and service quality.
• Install and configure services according to approved implementation plans.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• 10+ years of experience in engineering, repair services, manufacturing integration, test engineering, or New Product Introduction (NPI).
• Experience supporting technologies such as: Storage systems Network switches Servers Broadband equipment Retail point-of-sale systems Medical devices
• Strong project management and cross-functional leadership experience.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Project Management certification (PMP or equivalent).
• Experience developing automated test equipment and validation processes.
• Experience working with product lifecycle management and engineering change processes.
• Additional regional language capabilities.

Success in This Role

You will thrive in this position if you

• Take ownership and drive projects to completion.
• Communicate effectively across technical and non-technical teams.
• Adapt quickly in fast-paced environments.
• Demonstrate sound judgment and decision-making under pressure.
• Build strong relationships with colleagues, customers, and stakeholders.
• Embrace continuous learning and emerging technologies.

Working Conditions

• Occasional non-standard work hours or overtime based on business needs.
• Domestic travel may be required.
• Must be able to lift and move materials up to 40 lbs.
• Required to wear appropriate Personal Protective Equipment (PPE) and follow all safety protocols.

Pay and benefits

Actual annual compensation offered for this exempt role will be a minimum annual salary of $90,000 - $120,000 based on several variables including length and depth of work experience, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!