Sr. Section Manager - Customer Service

Summary of Role

We are seeking a highly motivated Customer Service Operations Manager to lead customer fulfillment and operational support activities while driving continuous improvement across order management, billing, inventory, and cash management processes. This role serves as a key liaison between customers and internal teams, ensuring exceptional service delivery, operational excellence, and business performance.

The ideal candidate is a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a passion for process improvement in a fast-paced environment.

Essential Responsibilities

Customer & Order Management

• Act as a primary point of contact for customers regarding fulfillment, order management, and administrative inquiries.
• Oversee order and quotation management processes to ensure timely and accurate execution.
• Resolve customer issues and escalate concerns appropriately to maintain high levels of customer satisfaction.
• Collaborate with internal stakeholders to support customer schedules and operational commitments.

Billing & Financial Operations

• Investigate and resolve billing discrepancies, ensuring accurate debit and credit processing.
• Partner with Finance teams to support cash management objectives and key performance indicators (KPIs).
• Monitor financial transactions and operational metrics to drive business performance.

Inventory & Operational Excellence

• Monitor and take action on aged work-in-process (WIP) and inventory.
• Lead initiatives to improve operational efficiency, service quality, and process effectiveness.
• Analyze quantitative and qualitative data, identify trends, and implement corrective actions.
• Anticipate operational risks and develop preventative solutions.

Leadership & Continuous Improvement

• Lead and prioritize team activities to meet departmental goals and objectives.
• Provide professional leadership and subject matter expertise across the organization.
• Drive rigorous process improvement and service enhancement programs.
• Establish and influence operational policies and best practices.
• Support the design and implementation of operational systems, tools, and applications as needed.

Collaboration & Compliance

• Build strong partnerships across cross-functional and global teams.
• Work closely with customer representatives, suppliers, and internal stakeholders on operational projects and business requirements.
• Support Environmental, Health, Safety, and Security (EHSS) programs and maintain compliance with all company policies.
• Participate in special projects and additional assignments as required.

Other Responsibilities

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or a related field.
• Demonstrated experience in customer service, order management, operations, supply chain, finance, or a related business function.
• Strong analytical and problem-solving skills with experience interpreting operational and financial data.
• Experience managing customer relationships and resolving complex operational issues.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency with ERP systems and Microsoft Office applications, particularly Excel.

Preferred Qualifications

• Prior people management or team leadership experience.
• Experience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Knowledge of inventory management, billing processes, cash management, and order fulfillment operations.
• Experience working in a manufacturing, semiconductor, technology, or related industry.

Expected Salary Range $88,000.00 - $154,000.00

The exact Salary will be determined based on qualifications, experience and location.

• The role you are applying for may require you to obtain a US Department of Defense Security Clearance at some time during your employment.
• Acceptance of this role commits to applying for such if requested.
• Further, the applicant consents to being asked questions about their citizenship and background to assess the likelihood of obtaining a Security Clearance.
• The applicant also acknowledges that GlobalFoundries can only nominate and submit an application for a Security Clearance.
• The granting of a Security Clearance is at the sole discretion of the U.S. Government and the Department of Defense.

• An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
• GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.