Sr ServiceNow Developer (Integrations/ ShareLogic Unifi)

What success looks like in this role

We're looking for a motivated ServiceNow Developer with integration experience to join our ServiceNow Integration team. This role involves scripting and building ticket-exchange (eBonding) integrations between ServiceNow and third-party applications using ShareLogic Unifi, and supporting those integrations once they are live.

Skill Set: ServiceNow platform development (server-side and client-side JavaScript, Script Includes, Business Rules, Flow Designer) ShareLogic Unifi (Integration Designer, integrations, messages, actions, heartbeat monitoring) eBonding / ticket-exchange integrations (Incident, Request, Change, Problem) REST and SOAP web services (inbound and outbound), Scripted REST APIs JSON, XML and XSD / WSDL ServiceNow IntegrationHub, Import Sets, Transform Maps and MID Server Authentication and security (OAuth 2.0, Basic, API keys, mTLS, credential management) Protocols (HTTP/HTTPS, SFTP) and asynchronous messaging patterns ITSM processes and the ServiceNow data model Automated Test Framework (ATF) and integration testing Source control, update sets / scoped apps and DevOps practices Working knowledge of B2B / multi-vendor integration domain Experience integrating with Jira, Azure DevOps, Salesforce or other ITSM platforms - will be an added advantage ServiceNow certifications (CSA, CAD) - will be an added advantage You will be successful in this role if you have: Build and customize ticket-exchange integrations using ShareLogic Unifi Integration Designer, from no-code configuration to pro-code scripting.

• Develop integrations between ServiceNow and various end-point applications, including bi-directional sync of states, comments, work notes and attachments.
• Build and unit test services and integration scripts, using stubs / mock endpoints.
• Create reusable integration templates (golden images) to speed up partner and customer onboarding.

• Participate in test case execution (SIT / UAT) and carry out investigation by analysing integration logs, message payloads and HTTP requests.
• Monitor integration health, handle failed or stuck messages, replay transactions and resolve integration issues.
• Support Unifi and ServiceNow upgrades by regression-testing integrations.
• Maintain integration documentation and follow ServiceNow development best practices.

US Citizenship required along with the ability to obtain a government security clearance. Others: The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the ServiceNow Integrations platform and must be able to act with a sense of urgency and adapt to changing priorities.

Around 2-6 years of experience in ServiceNow development with integration tools Hands on technical knowledge in at least one of the following: ServiceNow REST / SOAP integrations and IntegrationHub ShareLogic Unifi, or other eBonding / ticket-exchange integration platforms #LI-JV1 This role may require access to export-controlled commodities and technology.

• Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
• This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
• US job seekers can find more information about Unisys' EEO commitment here.