Sr. Software Engineer -CTJ- Poly

Live‑Site Ownership & Incident Response

• Acts as a Designated Responsible Individual (DRI) for service components, owning availability, reliability, and operational health
• Participates in on-call rotations, responding to incidents by assessing impact, troubleshooting issues, mitigating customer impact, and driving resolution
• Leads or contributes to root cause analysis (RCA) and postmortems, ensuring learnings translate into systemic improvements Service Reliability & Operations
• Uses existing tools and develops new capabilities to troubleshoot issues affecting availability, performance, security, and efficiency
• Leverages telemetry and monitoring to identify trends, detect anomalies, and proactively improve service health
• Drives improvements in observability, alerting, and diagnostics Engineering & System Design
• Leads and contributes to architecture and design discussions for components of Power Platform services
• Identifies dependencies across teams and incorporates them into design specifications and execution plans
• Ensures systems meet performance, scalability, security, and compliance requirements, especially within air‑gapped constraints Deployment & Automation
• Develops and improves CI/CD pipelines and deployment systems, enabling safe, repeatable, and automated releases
• Drives zero-touch or low-touch deployment automation using internal tooling and safe deployment practices
• Improves engineering efficiency by reducing manual operations and operational toil Product & Feature Support
• Collaborates with Public Cloud teams to onboard features, resolve dependencies, and align environments
• Supports integration and validation across Power Platform services (Power Automate, Dataverse, Power Apps)
• Participates in sprint planning, backlog grooming, and execution to deliver engineering commitments Continuous Improvement & Engineering Discipline
• Develops a deep understanding of service architecture, code, and operational behavior at scale
• Identifies opportunities to improve reliability, performance, and operational maturity, and drives those improvements
• Mentors engineers, shares knowledge, and contributes to team standards and best practices
• Leverages modern tools, including AI-assisted development, to improve productivity and code quality Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.