Sr. Software Engineer I

Overview

SuperDial is hiring a Senior Software Engineer I to help build the systems behind our AI-driven healthcare products. Our voice and LLM-powered solutions help healthcare organizations reduce administrative burden, improve revenue cycle workflows, and operate more efficiently at scale.

We recently closed our Series B and are entering an exciting stage of product development. Our Engineering and Product teams are building new capabilities across AI agent performance, workflow automation, customer integrations, and cloud-native infrastructure. This is a strong opportunity for an engineer who wants to work with modern technology, solve complex real-world problems, and contribute directly to the next generation of healthcare infrastructure.

About the Role

As a Senior Software Engineer I, you will be a member of the Engineering team and work closely with Product Management to turn customer needs and product goals into reliable software. You will own well-scoped engineering projects from design through delivery, contribute to technical discussions, and help ship high-quality product and platform improvements.

This role is a senior individual contributor role for someone who can operate independently, make sound implementation decisions, communicate clearly, and deliver with strong follow-through. It is not a Staff or Tech Lead role, but it requires more than task execution; we are looking for someone who brings ownership, judgment, and product awareness to their work.

What You’ll Do

• Design, build, test, and maintain backend services that support AI-powered healthcare workflows.
• Build scalable APIs, data systems, integrations, and platform components for SuperDial’s voice and automation products.
• Partner closely with Product Management to clarify requirements, shape implementation plans, and connect technical work to customer impact.
• Develop and operate backend systems in a modern, GCP-based cloud environment.
• Write clean, reliable, maintainable code with attention to testing, observability, performance, and security.
• Debug production issues, identify root causes, and improve system reliability and quality.
• Participate in code reviews, technical discussions, and design reviews with engineering teammates.
• Collaborate with frontend, infrastructure, machine learning, product, and operations teams to ship end-to-end product improvements.
• Help improve internal engineering practices, tooling, documentation, and developer experience as the team scales.
• Build with awareness of HIPAA-sensitive data, compliance needs, and data integrity across healthcare workflows.

About You

• You have 1+ years of professional software engineering experience, ideally in backend, platform, or full-stack product development.
• You have strong programming skills in Python.
• You have experience building and maintaining production backend services, APIs, and distributed systems.
• You are comfortable working with RESTful or gRPC APIs and service-oriented or microservices architectures.
• You have hands-on experience with cloud infrastructure; GCP experience is strongly preferred.
• You have experience with relational and/or NoSQL databases such as Postgres, Redis, or DynamoDB.
• You are familiar with containerized environments such as Docker and Kubernetes.
• You have exposure to infrastructure-as-code tools such as Terraform, or you are excited to deepen that experience.
• You have strong debugging skills and are comfortable operating production systems.
• You bring systems thinking and a bias toward building reliable, maintainable services.
• You can independently own well-scoped projects while partnering effectively with senior engineers on more complex technical decisions.
• You communicate clearly and work well with Product Management and cross-functional partners.
• You are curious about AI, voice technology, automation, healthcare infrastructure, and revenue cycle management.
• You bring high ownership, low ego, and a bias toward action in a fast-moving startup environment.

What Success Looks Like

Within your first 30 days, you will ramp on SuperDial’s product, engineering architecture, GCP-based infrastructure, healthcare RCM workflows, and current priorities. You will begin contributing to production code and building context on how our systems support customer workflows.

• Within 60 days, you will independently own well-scoped backend or platform projects, partner effectively with Product Management, and contribute to technical discussions with clear judgment and strong follow-through.
• Within 90 days, you will be a trusted contributor on the Engineering team, regularly shipping high-quality work, improving the systems you touch, and demonstrating strong ownership of product and technical outcomes.

During the interview process, we will assess

• Technical fundamentals: Can you write clean, reliable, maintainable code?
• Backend systems ability: Can you build and reason about APIs, services, data models, and production systems?
• Product partnership: Can you work closely with Product Management and connect technical work to customer impact?
• Execution quality: Can you deliver well-scoped projects with speed, clarity, and attention to quality?
• Problem-solving: Can you break down ambiguous or complex problems into practical implementation steps?
• Ownership: Do you clarify scope, communicate risks, and follow through without needing heavy direction?
• Learning agility: Can you quickly ramp on our product, technical stack, and healthcare RCM domain?

Compensation & Benefits

• The base salary range for this Burlingame, CA-based role is $130,000 to $175,000 + equity. Final compensation will be determined based on experience and skills.
• SuperDial also offers full health benefits, unlimited PTO, 16 weeks of parental leave. Relocation support is available for candidates who are not currently based in the Bay Area.