Sr. Solutions Engineer, West

About the position

The Senior Solutions Engineer is responsible for leading technical discussions and solution development for key accounts, providing advanced technical guidance. Mentor junior team members and contribute to strategic sales initiatives with a deep understanding of product offerings and customer needs.

Job Responsibilities

• Lead technical discussions with key clients, understanding their requirements and challenges, and providing advanced technical solutions that align with their business objectives.
• Drive solution development for key accounts, ensuring that solutions are tailored to meet specific customer needs and are technically robust.
• Provide advanced technical guidance and expertise to both internal teams and clients, serving as a subject matter expert in the field.
• Contribute to strategic sales initiatives by leveraging deep product knowledge and understanding of customer needs to support the development of effective sales strategies.
• Collaborate cross-functionally with product management, engineering, and other teams to ensure alignment between customer requirements and product capabilities
• Stay updated on industry trends, emerging technologies, and competitor offerings to provide insights and recommendations for product enhancement and innovation.
• Act as a trusted advisor to clients, building strong relationships based on technical expertise, reliability, and a commitment to delivering value-added solutions.
• Mentor and coach junior team members, sharing knowledge and best practices to help them develop their technical skills and advance in their careers.
• Participate in product testing and feedback to provide meaningful, actionable feedback to improve product quality and user experience.

Minimum Qualifications, Education, and Skills

• Bachelor's degree or equivalent experience
• Extensive experience in leading technical discussions and solution development for key accounts.
• Demonstrated ability to contribute to strategic sales initiatives and mentor junior team members.

*Strategic thinking to contribute to the development of sales strategies and initiatives.

• Mentorship skills to support the growth and development of junior team members.
• Adaptability to handle evolving market dynamics and customer needs.
• Ability to independently drive large customer meetings (onsite and virtual) to develop and document a recommended architecture and deployment roadmap.

Travel Expectations: Up to 25-40%

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

• We build teams that continually strive to get better than the day before.
• You will be challenged daily and given opportunities to grow personally and professionally.
• We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn't exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings - followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

• Trust is paramount.
• We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
• Customers are core.
• We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
• Innovation never stops, it only accelerates.
• The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
• We deliver with agility.
• We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
• United by respect.
• Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
• Teams make "it" happen.
• Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.