Sr Systems Administrator - Healthcare Applications Support

About the role

The Sr. System Administrator - Healthcare Application Support is responsible for advanced administration, maintenance, support, and optimization of care-critical clinical imaging and diagnostic applications that directly support patient care and caregiver workflows. This role serves as a SME and Tier 3 technical lead for clinical applications in specialty areas such as radiology, cardiology, GI, audiology, and Vendor Neutral Archive systems across multiple regions, ensuring system reliability, performance, data integrity, and compliance.

The Sr. System Administrator serves as a Subject Matter Expert (SME) for multiple application platforms and clinical workflows, provides multi-facility and enterprise troubleshooting and support, participates in regional and national deployments, and ensures timely resolution of complex and escalated technical issues. Additional responsibilities include after-hours on-call support, mentoring junior team members, maintaining system data integrity, and driving operational excellence to meet clinical and business objectives.

Job Summary

In addition to the responsibilities listed below, this position is responsible for working with application users to understand moderately complex needs and identify opportunities for improvement in medical software applications; providing support to end-users using advanced knowledge of medical applications; and planning the maintenance, modification, and documentation of applications independently.

Essential Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Ensures that documentation is adequately maintained by: documenting ones action taken (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system typically without review upon completion; documenting standards, procedures and protocols for all major processes and ensuring that all standards are upheld independently; and developing and maintaining adequate parts of medical devices and software independently.
• Conducts ongoing preventative maintenance of medical equipment by: performing inspections and functionality tests of moderately complex medical devices (e.g., integrated, interoperable) and software independently; performing scheduled preventative maintenance of moderately complicated medical equipment and software (e.g., replacing parts) independently; responding to requests for maintenance that may require advanced judgment and discretion; and maintaining advanced awareness of the status of ongoing preventative maintenance activities, problems, and concerns.