Sr. Technical Account Manager - Americas
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Lead / Staff
- Education
- Bachelor's degree
- Listed
- 18 days ago
Skills & highlights for this role
- Customer relationship management
- Technical troubleshooting
- Product adoption and deployment support
- Dragos Platform expertise
Also useful
- Industrial control systems (ICS) security
- OT/ICS cybersecurity
- Threat intelligence
About the Role
As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.
Responsibilities
- Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts
- Build strong customer relationships, especially with key customer stakeholders
- Address customers' technical requests; proactively resolve issues and make sure they manage to avoid problems
- Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
- Manage customer expectations while holding them accountable
- Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
- Conduct health checks and promote self-advocacy
- Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
- Track key account metrics; communicate progress to internal and external stakeholders
- Identify service opportunities, training needs, and key areas of improvement for the business unit
- Up to 25% travel
Qualifications
- 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
- Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
- Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
- Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
- Customer-first attitude; a listener who is customer-oriented and attentive to their needs
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
- Candidates based in PST or MST, preferred
Compensation
- Salary: OTE $140,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-MM1 #LI-REMOTE
About Dragos
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk.
We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
Equal opportunity and legal notices
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
From Dragos's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Sr. Technical Account Manager - Americas job at Dragos located?
Yes, this Sr. Technical Account Manager - Americas opening at Dragos is listed as Remote (US). Always check Dragos's application page for specific state eligibility or relocation policies.
What qualifications are required for Sr. Technical Account Manager - Americas at Dragos?
For the Sr. Technical Account Manager - Americas role, Dragos highlights a bachelor's degree; experience with Customer relationship management, Technical troubleshooting, Product adoption and deployment support, Dragos Platform expertise. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Sr. Technical Account Manager - Americas position at Dragos?
This listing links directly to Dragos's Greenhouse application page. You can apply directly on Dragos's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.