Sr. Technical Program Manager

Responsibilities

• Own the planning, execution, and delivery of complex, cross-functional initiatives
• Collaborate with technology leadership and business partners to facilitate convergence of functional and strategic needs
• Promote clear communication, shared ownership, and effective collaboration across teams with varying goals and viewpoints, aligning stakeholders and keeping relevant audiences updated
• Design and implement scalable, repeatable processes and best practices that improve team efficiency and effectiveness while promoting our continuous improvement core value
• Problem-solve and identify root causes of issues, implement countermeasures to address needs effectively

Qualifications

• 6+ years of technical program / project management experience
• Customer-centric mindset - continually asking how our work is improving the lives of our customers (internal and external)
• Strong technical fluency - ability to learn Lyra's high level systems, integrations, and key functions of the Lyra platform
• Excellent communication skills - adept at representing complex topics across varied audiences and technical levels to promote feedback and ideas-sharing
• Expert at planning, organization, multi-tasking and execution with a passion for quality and operational efficiency
• Practitioner of agile project management methodologies
• Ticketing system proficiency (Jira, Zendesk, ServiceNow, etc.), and experience with analytics
• Prior startup and/or healthcare experience is a plus - able to balance multiple ongoing initiatives in a fast-paced environment
• Proficiency with emerging AI tools and technologies to enhance program delivery and cross-functional collaboration is a strong plus

Additional information

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