Sr. Technical Program Manager- Automation and Simplification

About the role

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.

We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

The role drives horizontal AI operations and enablement across the organizations it supports, helping teams advance AI efforts in alignment with the Chief AI Transformation & Simplification Officer's strategy. It builds the operating mechanisms that connect horizontal organizations with the people, capabilities, and resources they need to adopt AI, while supporting program management for priority initiatives.

The role works closely with initiative owners and partners across the horizontal organizations, the AI Acceleration team, Finance, Engineering, and other parts of PayPal. It coordinates enablement activities and forward-deployed AI pods, tracks progress and dependencies, and helps resolve cross-team issues.

The role also maintains a central view of AI efforts across the AI Acceleration team and provides consolidated updates for leadership.

About the role

Essential

Responsibilities

Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. Develop and implement program plans and budgets. Coordinate cross-functional teams and third-party contractors. Identify risks and develop mitigation strategies. Ensure projects are completed on time and within budget. Provide strategic guidance to project managers. Maintain relationships with key stakeholders. Mentor junior project managers.

Minimum Qualifications

8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Additional Responsibilities &

Pay and benefits

Drive horizontal AI enablement operations, establishing practical ways for supported organizations to engage with AI Acceleration, access relevant resources, and advance their AI efforts. Help partner with CoS and help translate the Chief AI Transformation & Simplification Officer's strategy into aligned activities and execution plans across the horizontal organizations the role supports.

Partner with horizontal leaders and teams to understand AI enablement needs, connect them with relevant capabilities, and coordinate follow-through. Coordinate enablement activities with the AI Enablement team, such as training, office hours, demonstrations, champion networks, guidance, and knowledge sharing.

Gather feedback from horizontal teams about adoption needs, barriers, and effective practices; use it to improve enablement support. Support program management for priority AI initiatives, working closely with initiative owners to track plans, milestones, commitments, risks, dependencies, and decisions needed.

Coordinate across horizontal teams, AI Acceleration, Finance, Engineering, and other partners to align work and address cross-team dependencies. Partner with Engineering and other relevant teams to coordinate forward-deployed AI pods around priority initiatives, including participants, working rhythms, milestones, and dependencies.

Maintain a central view of AI efforts across the AI Acceleration team, consolidating status, milestones, risks, dependencies, and decisions needed. Prepare clear leadership updates on horizontal AI efforts and broader AI Acceleration work. Facilitate working sessions and reviews; document decisions, actions, owners, and due dates, and follow through to closure.

Support initiative owners and Finance in coordinating business-case inputs, including value, investment, resourcing, delivery assumptions, and expected outcomes. Track agreed measures of enablement, adoption, and initiative progress with accountable business and delivery partners. Improve operating practices, tools, and templates that support horizontal AI enablement and execution.

Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California: ($129,500.00 - $191,950.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.

Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our

Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most.

We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.

Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.