Sr. Technical Program Manager, HWEng Accelerator Systems

About the role

AWS Hardware Engineering seeks a Senior Technical Program Manager to own end-to-end NPI delivery for storage server systems and/or accelerators while ensuring optimal fleet health and server availability for AWS customers. In this critical role, you will monitor fleet performance, proactively identify and mitigate risks before they impact customers, and coordinate cross-functional initiatives to improve compute capacity.

You will design technical deployment methodologies with robust safety measures, drive continuous improvement in availability metrics, and communicate strategic recommendations to senior leadership. This position directly impacts customer satisfaction by delivering innovative hardware solutions and maintaining the reliability standards that keep the cloud running.

Key job responsibilities

• Own end-to-end delivery of NPIs for storage server systems or accelerators from concept to production deployment
• Drive ODM/vendors to deliver complex technology on a timely basis
• Track and report on overall fleet health across server systems, identifying trends and potential risks
• Develop and implement solutions for short, medium, and long-term fleet health improvements
• Coordinate across various teams to drive progress toward availability and reliability goals
• Lead cross-functional initiatives to prevent customer-impacting incidents through proactive fleet management
• Drive continuous improvement in server availability metrics and customer experience
• Manage complex technical programs with multiple stakeholders and competing priorities
• Communicate program status, risks, and recommendations to senior leadership and technical teams

Basic Qualifications

• 5+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience in identifying security issues and risks, and developing mitigation plans
• Proven track record delivering complex technical programs from inception to production
• Experience with fleet management, reliability engineering, and availability metrics
• Excellent written and verbal communication skills with ability to influence across organizations
• Ability to develop both tactical solutions and long-term strategic improvements

Preferred Qualifications

• 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• 7+ years of including new product introduction (NPI) experience
• Strong understanding of server architecture, storage, compute, and/or accelerator systems and data center operations

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, CA, Cupertino - 171,000.00 - 231,400.00 USD annually