Sr. Technical Program Manager, New Service Operations

About the role

Sr. Technical Program Manager, New Service Operations | Tesla (Energy Engineering)

Location: Palo Alto, California | Req ID: 278649 | Job Type: Full-time

What to Expect

Tesla Energy has reshaped energy storage business models. As we launch new products, we also sell a growing set of services that stretch beyond what a standard operational model can support. This role owns operationalizing new and non-standard service offerings for Energy, with a primary focus on Industrial-scale Megapacks and unannounced Industrial and Commercial products. You may also support Residential Powerwalls and Superchargers.

You will partner with Product, Sales Engineering, and Asset Management to define the software, firmware, and operational process changes required so Service can deliver against contracts and SLAs. Success is measured by whether new Tesla Energy products and services launch with the operational scaffolding in place.

What You'll Do

• Own implementation of new offerings that affect operations, training, tooling, warranty, billing, and reporting for commercial teams; align stakeholders on scope and deliver both short-term manual processes and long-term scalable solutions
• Assess maintenance and service readiness across the fleet against contracts and SLAs, and confirm obligations can be met before steady-state operations takes ownership
• Enable Asset Management and customer relationship workflows for new offerings by configuring warranty and monitoring data and customer reporting without one-off spreadsheets, and execute manual processes when longer-term solutions are not yet available
• Drive execution readiness across partner organizations; escalate risks and develop contingency plans when committed deliverables may fail to meet sold obligations

What You'll Bring

• Degree in Engineering, Business Administration, or a related field, or equivalent experience
• 5+ years in product or program management, operations, or related work with a strong focus on process improvement and operationalization (8+ preferred); experience in energy storage, grid-scale systems, or multi-product industrial aftermarket is a plus
• Proven ownership of intake-to-readiness workflows for offerings or obligations outside a standard catalog, including process design, gate criteria, and cross-functional punch lists, with sound judgment to distinguish launch-blocking issues from waivable ones
• Working fluency with contracts and service-level obligations, and the ability to translate commercial language into operational readiness checks (maintenance, monitoring, reporting, warranty)
• Systems thinking for asset and customer data, with comfort defining what must be true in data registries, warranty fields, monitoring, and customer reporting before a new product or service can launch
• Demonstrated ability to influence without authority across Sales, Commercial, Product, Field Technicians, Asset Management, and Engineering in a global environment
• Fluency with SQL and modern work-tracking tools (Jira/Confluence or equivalent), and judgment on when to use AI to streamline work

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation$144,800 - $253,200/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.