Sr. Technical Support Engineer

What you’ll do

• Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
• Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
• Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
• Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
• Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
• Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
• Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Define the tools, processes, and documentation frameworks the team operates within
• Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
• Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

What we’re looking for

• 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
• Experience leading technical partner/client calls
• Experience integrating external APIs at scale using SDK's or writing custom client code
• Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
• Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
• Bachelor’s degree in a relevant field, or equivalent experience

In-Office Requirement Statement

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.

Relocation Statement

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

• #LI-REMOTE
• #LI-PW1

Pay and benefits

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only $123,684—$254,644 USD

Our Commitment to Inclusion

By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.