Sr. Training Manager, Patient Engagement

About the role

We are seeking a dynamic, results-oriented Learning & Development professional to join our Patient Support Training Team as Sr. Training Manager. This role partners with business stakeholders to assess needs, identify capability gaps, and lead the end-to-end analysis, design, development, delivery, and evaluation of performance-focused training programs.

Applying adult learning principles and innovative, immersive learning approaches, the Sr. Training Manager will build efficient, learner-centric curricula, streamline inconsistent processes, and measure the impact of training on performance and business outcomes, all with minimal guidance from training leadership.

Key Responsibilities

• Business Assessment and Stakeholder Partnership:
• Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals, building trust and collaboration.
• Conduct business and needs assessments to identify capability gaps, performance issues, and root causes.
• Translate business needs into clear learning objectives and defined measures of success.
• Lead the development of comprehensive training strategies that support the goals of the Patient Support Organization.
• Curriculum Design and Learner Experience:
• Apply adult learning principles to analyze, design, develop, deliver, and evaluate training programs.
• Create a customer-centric learner experience that is relevant, practical, and directly connected to how learners do their jobs.
• Innovate with engaging and immersive learning experiences, such as simulations, scenario-based learning, microlearning, and interactive e-learning.
• Deliver and oversee instructor-led, virtual, and blended training across the Patient Support organization.
• Ensure compliance processes are followed, collaborating with Legal/OEC and following MRP guidelines.
• Measurement and Evaluation:
• Evaluate training efficacy using quantitative and qualitative measures, from learner reaction and knowledge retention to behavior change and business impact.
• Define KPIs and success metrics, using data and business metrics to measure the impact of training on learner and organizational performance.
• Apply evaluation insights to refine programs and drive continuous improvement.
• Process Improvement and Project Management:
• Identify inconsistent or inefficient training processes and implement standardized, streamlined solutions.
• Prioritize competing tasks and requests based on business impact and urgency.
• Proactively anticipate challenges and develop strategies to overcome them, ensuring successful program rollouts.

Qualifications

• Bachelor's degree required;
• 5+ years of Learning & Development experience, including instructional design and training delivery, preferably within the healthcare or life sciences industry.
• Strong expertise in adult learning theory and instructional design principles.
• Demonstrated experience conducting business and needs assessments and identifying capability gaps.
• Experience creating engaging, immersive e-learning (e.g., Articulate Storyline/Rise, simulations, video-based learning).
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Proficiency in learning management systems (LMS), e-learning platforms, and training software.
• Exceptional communication, facilitation, and presentation skills.
• Ability to work independently and lead a team with minimal supervision.

Preferred

• 2+ years of Patient Services experience preferred
• Master's degree in Learning & Development, Instructional Design, Adult Education, or a related field preferred.
• Experience measuring training effectiveness and reporting on impact
• Strategic thinker with strong business acumen and a performance-consulting mindset.

Additional Information

• Approximately 30% travel.
• Flexibility to work outside of standard business hours as needed.
• This is a remote role.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.