Sr Voice Engineer

About the role

Voice Engineer On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC. Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya Communications Manager 5.2.1, or higher. Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and Session Manager Avaya SIPERA SBC or other SBC's Avaya G860/ Audio Codes. Avaya AES servers. Nectar, or other VoIP monitoring tools Infortel, or other CDR Polycom, Lync, or other audio conferencing systems.

Qualifications & Requirements

Voice Engineer Mandatory Skills Develops and maintains appropriate vendor and internal/external customer relationships Provide 1st, and 2nd level technical support for integrated voice systems and networks. Maintains high level of expertise in current and emerging technologies Create telecom documentation, defining equipment and circuit inventory.

• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Complies with all standard internal controls and processes.
• Delivers results in support of achieving the organization's Service Level Agreements.
• 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
• Performs programming, for ARS, AAR, Route patterns.

• Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
• Adding voice mail boxes in Avaya Modular Messaging system.
• Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
• Be able to perform firmware upgrades to circuit packs.
• Must know about TDM, Pri, and SIP Trunking.
• Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
• Should know how to troubleshoot analog, modem, and fax lines.

• Hands on knowledge with patch panels, cross connects, and punch down blocks.
• Circuit packs, and G650 power supply replacement.
• Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
• Updates standard documentation templates.
• Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.

• Vendor Management.
• Experience managing dial numbering plans.
• Extensive experience with Avaya ACD/PBX/VoIP.
• DS-0, DS-1, and DS-3 circuits,, CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics.
• Avaya CM Call-Center Administration.
• Avaya Border Controllers/Session manager.
• Experience with VoIP systems.
• Experience with PC based tools and products, MS Office products suite preferred.

• Interpersonal, organizational, customer service, communications verbal skills.
• Plus to have, but not required.
• Certifications on Avaya, ACIS, and ACSS.

Additional Information

All your information will be kept confidential according to EEO guidelines.