Staff Compliance Analyst

About the role

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The Staff Compliance Analyst will be responsible for contributing to and executing on the Certification strategy as defined by Security Compliance leadership. This consists of maintaining existing third-party assurance programs already held by ServiceNow, as well as driving the analysis and adoption of new programs as directed by ServiceNow leadership. This role will work collaboratively with members of the Sales, Security, and Operations teams.

This role will also effectively monitor ServiceNow’s controls by understanding intent, and implementation of controls, as well as drive changes within the organization through effective testing. The successful candidate must be reliable, resourceful and have a “can-do” attitude.

What you get to do in this role

We’re looking for a highly motivated, collaborative and technically experienced Staff Compliance Analyst with ability to understand and influence cloud operational and security processes, effectively communicate ServiceNow’s controls including intent, and drive changes within the organization through effective testing, and bring an understanding of how to effectively leverage AI to scale compliance for the future. The successful candidate must be reliable, resourceful and have a “can-do” attitude.

You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyse difficult problems, think out-of-box and provide pragmatic solutions and recommendations.

ServiceNow current compliance initiatives are focused on, but not limited regional programs such as Spanish ENS, French HDS, Italy QC2, UK Cyber Essentials Plus, and a deep understanding and experience with global programs such as ISO 27001, ISO 27018, PCI, and SOC 2. The Senior Cyber Security Compliance Analyst will be involved in driving and measuring compliance for the cloud business systems, control areas, process, and product for company compliance initiatives.

Responsibilities

• Perform activities to help measure and monitor compliance with company policies and procedures
• Facilitate certifier requests and information gathering for external and internal audits
• Lead onsite and remote audits – both certification and customer audits
• Conduct activities to comply with the various Government Cyber Security requirements within EMEA
• Successfully drive security compliance testing activities across various teams within the organisation
• Liaise with Risk Management and conduct security risk assessment activities
• Help our customers understand ServiceNow’s security and compliance control environment
• Contribute towards enhancing the GRC tool and processes to meet compliance business needs

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years working in the field of cyber security compliance, security risk or audit or similar experience plus education
• Direct and recent working experience with at least three of the following compliance programs: ISO 27001, PCI, UK Cyber Essentials Plus, Spanish ENS, France HDS, TISAX & C5 in Germany, and/or SOC2
• Prior experience working in the Security and Compliance group at a SaaS/Cloud company or with Security and Risk practice of a Big Four firm
• Relevant professional certifications such as CISSP, CISA, CISM are desirable
• Demonstrated experience working in large projects
• Experience using a GRC system
• Excellent report writing skills, ability to prepare compliance reports and associated metrics
• Excellent verbal and written communication skills
• Be able to work effectively with other members of the GRC organization to drive results

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Additional Information: Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.