Staff Project Manager, Professional Services

Job Summary

The Staff Project Manager is a senior individual contributor within OpenGov's Professional Services Strategic Projects team, responsible for owning delivery on specific multi-suite, high-complexity government implementations. This role sits above the Lead/Sr. PM tier and below Principal PM: the Staff PM defines and oversees implementation strategy for the projects assigned to them, without holding people-management authority and without the org-wide, cross-portfolio strategy mandate carried by the Principal PM.

The Staff PM operates as the connective tissue on their assigned engagements - coordinating Solutions Architecture, Technical, and Change Management functions, managing scope and risk with commercial discipline, and serving as the primary program-level point of contact for Director- and VP-level client stakeholders. The role requires the judgment to run a complex, multi-department implementation independently, while building the documentation and governance habits that make the engagement defensible under scrutiny.

This is an individual-contributor role. Influence across matrixed delivery teams - SA, Technical, Change Management, and vertical resources - is exercised through structured process and stakeholder trust, not direct authority.

Responsibilities

Program & Project Delivery

• Own end-to-end delivery for one or more multi-suite, multi-department government implementations, including cross-workstream sequencing and phased go-live planning.
• Apply matrix program management discipline to coordinate SA, Technical, and Change Management resources without direct reporting authority over those functions.
• Establish and maintain project governance artifacts: RAID logs, decision registers, escalation paths, and configuration-freeze protocols appropriate to the engagement's complexity.
• Define scope boundaries at the project and workstream level; identify client-side triggers for change orders and document them in writing before they become disputes.
• Escalate risks to the Principal PM / Sr. Director with enough lead time for intervention - no risk is surfaced for the first time in a client meeting.

Stakeholder Management

• Serve as the primary point of accountability for Director- and VP-level client stakeholders throughout the implementation lifecycle.
• Navigate multi-department client governance, competing priorities, and shifting decision-makers with professionalism and a clear paper trail.
• Deliver structured, client-ready status reporting, escalation memos, steering committee materials, and go/no-go readiness briefs.
• Partner with Sales and PS Leadership during scoping on assigned or prospective engagements to assess delivery feasibility and inform SOW structure.

Delivery Governance & Quality

• Define and enforce go-live readiness criteria, configuration-freeze processes, and UAT acceptance standards for assigned engagements.
• Proactively identify project-level risks - scope, resource, timeline, and client-readiness - and own mitigation plans through resolution.
• Lead root-cause analysis on delivery issues that span multiple workstreams; document findings and surface them to the Principal PM / PS leadership when the fix has implications beyond the current engagement.
• Ensure delivery consistency through adherence to PS methodology and shared tooling (RocketLane, Salesforce), and contribute observations to playbook development.

Change Management & Client Enablement

• Coordinate change management activities for assigned implementations - organizational readiness, adoption risk, and stakeholder alignment across departments - in partnership with the Change Management function.
• Advise client stakeholders on readiness gaps and adoption risk specific to their governmental constraints and political dynamics.
• Guide clients through scope evolution without losing delivery momentum or allowing verbal-only agreements to stand as commitments.

Cross-functional Collaboration & Mentorship

• Act as a day-to-day resource and informal mentor for Lead/Sr. PMs and Implementation Consultants staffed on the same engagements.
• Identify delivery trends within assigned engagements - scope patterns, resource gaps, client-readiness indicators - and raise them to PS leadership with a recommendation.
• Partner with Product and Engineering to route field delivery observations into product feedback for the assigned account(s).
• Feed engagement-specific learnings from multi-department, multi-suite projects up to the Principal PM and PS leadership for incorporation into the broader delivery methodology.

Requirements and Preferred Experience

Experience

• 5-7 years of progressive program and project management experience in a SaaS environment, including ownership of at least one enterprise-scale, multi-product implementation.
• Demonstrated experience coordinating across implementation, product, engineering, and sales functions without direct authority over those teams.
• Experience with complex governmental clients or equivalent regulated/public-sector environments; understanding of procurement constraints and multi-department governance is strongly preferred.
• Prior experience supporting SOW language, change-order rationale, or commercial framing in partnership with sales or PS leadership.

Technical & Analytical Proficiency

• Strong technical aptitude for enterprise SaaS platforms and deployment methodology, including configuration management, data migration oversight, and integration coordination.
• Proficiency with project/program management tooling and CRM platforms (RocketLane, Salesforce, or equivalent).
• Ability to evaluate cross-system dependencies and resource constraints and translate findings into clear, actionable mitigation plans.
• Working knowledge of project-level budget tracking and delivery-margin awareness for assigned engagements (portfolio-level forecasting sits with the Principal PM).

Communication & Stakeholder Influence

• Strong written and verbal communication skills; demonstrated ability to produce client-ready documentation (status briefs, steering committee materials, escalation memos).
• Demonstrated ability to influence without authority - aligning cross-functional teams and driving accountability across a matrixed environment.
• Skilled at translating technical delivery complexity into clear narrative for non-technical client stakeholders and department-level executives.

Certifications & Methodology

• PMP certification preferred; Scrum Master (CSM or PSM) or SAFe Agile certification accepted as equivalent or supplementary.
• Prosci, CCMP, or equivalent Change Management certification a plus.
• Working knowledge of PMBOK, Agile, and hybrid delivery frameworks.

Additional Requirements

• Willingness to travel to client sites for discovery, steering committee meetings, go-live support, and executive relationship management.
• Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the responsibilities above.
• This is an individual-contributor role with cross-functional influence; people-management experience is not required, though mentorship capability is expected.

Compensation

San Francisco, CA: $160,000 - $180,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches.