Staff Site Reliability Engineer - Federal

About the role

Please Note: This position will include supporting our US Public Sector customers.

"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.

Below are some highlights

• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts
• 4 Day Work week
• This is a 3rd shift position and has a 10-hour 4-day work week, Wednesday - Saturday with working shift hours from 11p.m. - 10 a.m. PT.

What you get to do in this role

The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between.

They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR. To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

Do you

• Have a passion for DevOps, Automation and Scripting?
• Know Linux systems in depth?
• Have software development background?
• Understand Observability and Monitoring?
• Have Experience with Cloud technologies - Azure, AWS?
• Write code to automate repetitive tasks?
• Smile when you trouble shoot and solve an issue in Miami from your laptop in San Diego?
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?

Additional information

Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

Want to know more about us? Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.

As an Engineer on the SRE team you will

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years of experience; or equivalent experience.
• Deep knowledge of Linux systems
• 2+ years of experience with DevOps automation, CI/CD pipeline and agile methodologies
• 2+ years of experience with Cloud technologies, preferably Azure
• 2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby
• Postgres and MySQL database administration, troubleshooting, and performance tuning
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• Networking skills, IP addressing and routing.

Nice to Have

• Experience developing on the ServiceNow Platform

Pay and benefits

For positions in this location, we offer a base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information: Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.