Staff Software Engineer, Expansion Experiences

Here's what you'll do day-to-day

• Design, build, and test customer-facing experiences across recommendations, nurture campaigns, booking flows, and the plan upgrade/retention experience
• Run structured experiments (A/B tests, phased rollouts) to validate whether a change moves conversion, adoption, or retention, and iterate quickly based on results
• Design and build reliable backend APIs and data models that support personalization, recommendations, and multi-step customer journeys
• Mentor other engineers and raise the bar on technical execution, product quality, and responsible use of AI across the team.
• Collaborate with our Product Management, Design, Data, and Platform Engineering teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch

Here's what we're looking for

• Successful applicants typically have 8+ years of software development experience
• A product-minded engineer who starts from the customer problem and the metric that matters, not just the ticket, and is comfortable proposing a different approach when the data calls for it
• Experience building scalable solutions that eliminate customer pain, ideally in a growth, lifecycle, or conversion-focused context (onboarding, upsell flows, personalization, or recommendations) - or demonstrated ability to think this way
• Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale
• Comfort designing and interpreting experiments, and working with ambiguous or evolving requirements
• Ability to mentor engineers to maximize their performance and impact
• Experience with large-scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area
• Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities

Others

• Experience in, or interest working in, Ruby on Rails, React, GraphQL, and TypeScript
• Appreciation for a collaborative, test-driven environment
• Ability to build well-structured, maintainable, well-documented code
• Ability to effectively communicate across engineering teams and with business stakeholders

Additional information

Please note that travel to Gusto's office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our cash compensation amount for this role is targeted at 164,000-204,000 in Denver & most remote locations, and 199,000-247,000 for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once - your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) - which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither.

Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

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