Staff Software Engineer - OCR / Text Extraction

What You'll Do

NetDocuments is seeking a Staff Full Stack Software Engineer to play a pivotal role in shaping the future of our next-generation document management systems. As a senior technical leader, you'll drive the design, architecture, and delivery of scalable, event-driven platforms that power mission-critical frontend and backend solutions for our global customer base.

This role is ideal for an engineer who thrives at the intersection of backend architecture, cloud-native infrastructure, and full stack development-someone who builds production-ready applications at scale while guiding teams toward technical excellence. You'll collaborate with product, design, and engineering leadership to define the direction of our systems and integrate cutting-edge technologies, including AI-driven services and event-based data pipelines.

If you're passionate about building resilient systems, mentoring engineers, and driving innovation in how organizations manage and interact with their documents, this is your opportunity to make a lasting impact.

You will: Technical Leadership & Architecture

• Set technical direction for our document content extraction and transformation team, establishing patterns for scalable, secure, and performant systems on AWS.
• Lead architectural decisions that use OCR technologies such as Tesseract and Apryse OCR.
• Drive initiatives that improve scalability, performance, and reliability of the product while considering and implementing changes that control costs without impacting customer satisfaction.
• Guide the evolution of our content extraction and transformation technology stack as the business and customer needs mature and scale.
• Make critical technical decisions that balance user experience, performance, security, and maintainability.

Product Design and Build

• Design and implement event-driven architectures using AWS services, Kafka, and modern data pipelines.
• Build production-grade applications across C#/.Net, AWS services, and document extraction/transformation technologies.
• Design and implement scalable APIs (REST, GraphQL) that power our front-end and enable third-party integrations.
• Integrate AI-driven services and emerging technologies to enable greater backend efficiencies and increase customer productivity.
• Build the product to enable seamless, scalable, and flexible semantic search capabilities.
• Ensure security, performance, and compliance considerations are applied across all implementations.

Problem Solving & Ownership

• Solve complex technical challenges from real-time customer experiences and issues to event-driven document processing at scale.
• Take full ownership of initiatives from concept through production and ongoing evolution.
• Make sound architectural decisions by weighing trade-offs with reasoning that stands up over time.
• Proactively identify and address technical debt before it impacts the team.

Build and Optimize Systems

• Write high-quality, well-tested code across the full stack with emphasis on maintainability.
• Design resilient systems that maintain uptime and performance as we scale globally.
• Implement observability through logging, metrics, and telemetry to proactively triage issues.
• Monitor and optimize performance at scale, identifying bottlenecks and implementing solutions.
• Create comprehensive technical documentation including architectural diagrams and design decisions.

Collaboration & Mentorship

• Partner closely with product management to translate requirements into technical solutions.
• Mentor engineers across experience levels, elevating technical skills and best practices.
• Collaborate with Platform Services, Ops, and other teams on integration points and shared infrastructure.
• Build consensus on technical approaches while having authority to make final decisions when needed.
• Lead knowledge-sharing initiatives through code reviews, design discussions, and documentation.

Continuous Learning & Innovation

• Stay at the forefront of content extraction and transformation technologies and industry trends, cloud-native architectures, and AI-powered tools.
• Research and prove out new technologies through POCs that align with product strategy.
• Contribute ideas that directly improve engineering velocity and quality.

What You'll Need to Be Successful

• Bachelor's degree or higher in Information Systems, Computer Science, or a related field-or equivalent experience.
• 8+ years of professional software engineering experience delivering production-grade applications at scale on cloud platforms.
• 5+ years in technical leadership and development roles using OCR technologies.
• Proven track record of building scalable applications still in production.
• Required Technical Knowledge
• Expert proficiency in C#/.NET.
• Expert proficiency with OCR technologies such as Tesseract or Apryse
• Expert proficiency building event-driven, microservice-based products
• Expert proficiency developing on cloud platforms, preferably AWS
• Expert proficiency with Kafka or similar event streaming platforms
• Expert proficiency in observability, including logging, metrics, tracing, telemetry, preferably with DataDog

What Will Make You Stand Out

• Deep experience building with OCR & Text Extraction technologies.
• Deep experience building document management or enterprise content management
• Deep knowledge of event-driven architectures.
• You know what it means and takes to ingest millions of documents an hour into a SaaS based document management platform
• Track record of developing high-performance content extraction and transformation products at scale.
• Legal industry expertise or experience with B2B SaaS in regulated industries.
• Experience integrating AI services and emerging technologies into production systems.

What You'll Love About NetDocuments

• The People!
• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities & wellness
• Access to LinkedIn Learning with monthly dedicated time to explore
• Connection, access, and mentorship from exceptional leaders
• Growing company with opportunities for advancement
• Authenticity and accountability from leadership

Compensation Transparency

The compensation range for this position is $170,000 - $190,000.

The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as experience, skills, qualifications, and geographic location.