Staff Software Engineer, Voice Agent
- Pay
- $200,000 – $400,000 per year
- Location
- San Francisco, CA (Remote) · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 8+ years
- Listed
- 30 days ago
Skills & highlights for this role
- real-time systems
- streaming pipelines
- audio processing
- LLM-driven applications
Also useful
- speech recognition
- speech synthesis
- VAD
- low-latency optimization
Stated benefits & perks
- Health
- Dental
- Vision
- 401k
- Parental leave
About the Role
As a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.
You will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.
In this role, you will
- Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
- Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
- Define reliability, testing, and observability standards for live voice interactions
- Build frameworks that make voice systems easy to debug, measure, and iterate on
- Mentor senior engineers and help expand the technical culture of the Voice group
Your background looks something like this
- 8+ years of engineering experience with significant technical leadership
- Expertise in real-time systems, streaming pipelines, or audio-based applications
- Ability to define architectural direction and lead cross-functional projects
- Strong debugging skills across audio, networking, and model-driven systems
- Experience mentoring engineers and influencing engineering standards
Even better if you have
- Experience with speech recognition or synthesis systems
- Experience with VAD, streaming protocols, or other real-time audio systems
- Experience designing or maintaining LLM-driven applications
- Experience optimizing performance for low-latency use cases
Compensation $200K - $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
Pay and benefits
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.
About the Team
The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.
Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.
From Decagon's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Staff Software Engineer, Voice Agent role at Decagon?
The Staff Software Engineer, Voice Agent posting at Decagon states compensation of $200,000 – $400,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Decagon's official career site.
Where is the Staff Software Engineer, Voice Agent job at Decagon located?
Yes, this Staff Software Engineer, Voice Agent opening at Decagon is listed as San Francisco, CA (Remote) (On-site). Always check Decagon's application page for specific state eligibility or relocation policies.
What qualifications are required for Staff Software Engineer, Voice Agent at Decagon?
For the Staff Software Engineer, Voice Agent role, Decagon highlights 8+ years of relevant experience; experience with real-time systems, streaming pipelines, audio processing, LLM-driven applications. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Staff Software Engineer, Voice Agent position at Decagon?
This listing links directly to Decagon's Ashby application page. You can apply directly on Decagon's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.