Staff Training Analyst

Staff Training Analyst, Operations

As a Staff Training Analyst on Poshmark’s Operations team, you’ll design, develop, and facilitate the onboarding and training programs that prepare our team members to succeed. Working closely with training and operations leaders, you’ll identify training needs and build training plans for both new hires and tenured team members. You’ll quickly become an expert in all things Poshmark, and you’ll bring your learning and development expertise to help grow the skills of the broader training team. The ideal candidate has hands-on experience both developing training materials and facilitating them.

About You

• You’re a critical thinker with strong attention to detail
• You take pride in producing consistent, high-quality work
• You’re highly organized
• You communicate clearly and effectively, both in writing and verbally
• You can present complex information to a variety of audiences
• You adapt quickly to change and shifting priorities
• You approach challenges with a solutions-driven mindset
• You thrive both working independently and collaborating with a team

What You’ll Do

• Independently create and develop training materials, retention exercises, and learning activities
• Partner with stakeholders and subject matter experts (SMEs) to build training programs and calendars, and clearly communicate training expectations to trainees
• Help new hires get up to speed on the business and successfully complete onboarding
• Facilitate training workshops and activities across the department, including ongoing training as team members advance in their roles
• Create a supportive learning environment by offering timely feedback and modeling a growth-oriented coaching approach
• Track trainee progress using lesson completion data, assessments, and report cards, and clearly document training outcomes and observations
• Regularly evaluate training programs and materials against business and process changes, using performance data to identify gaps before they turn into a backlog of training needs
• Stay current on support process updates and common areas of confusion surfaced through audit and QA to inform new and updated training content
• Recommend training improvements based on QA scores, feedback, and observations from training sessions
• Keep managers and leads informed on training progress, outcomes, and individual trainee performance
• Review training materials in development and provide feedback to fellow training specialists
• Train and mentor other training specialists in facilitation and learning and development best practices
• Own and report on success metrics across all training programs, both new hire and ongoing (such as completion rate, assessment pass rate, post-training QA score, and time to proficiency), diagnosing the root causes of any dips and turning findings into concrete recommendations for content or delivery

What You’ll Bring

• 5+ years of experience in training, learning and development, or a related role
• Proven experience creating training materials, retention exercises, and learning activities
• Strong knowledge of adult learning principles and how to engage learners in a variety of ways
• Proven experience facilitating training workshops and activities
• A track record of working with complex processes and subjects that require critical thinking
• Project management experience, with the ability to take a project from idea to implementation
• Experience working with a learning management system (LMS)
• Experience mentoring and coaching peers, and a desire to grow as a leader
• Bonus: experience training in a customer support, operations, or e-commerce environment