Starlink Aviation Specialist

About the role

The Starlink Aviation team is developing mobility solutions for aircraft that will connect to the Starlink constellation and provide an amazing in-flight customer experience. As an Aviation Specialist, you will be responsible for monitoring the performance of Starlink products in a variety of airframes and mobile platforms.

You will help solve aviation-specific issues, run root cause investigations, and work with design, test, and manufacturing teams to improve Starlink product quality. You will coordinate and support Starlink aviation installations, help manage the lifecycle of the product, and improve Starlink customer processes.

Responsibilities

• Serve as primary SpaceX technical focal point for Starlink Aviation, interfacing with airline/customer operations point-of-contact
• Develop and document procedures to train internal on-call operators for customer support, remote troubleshooting, and debugging
• Own external-facing certification and airline contractual deliverables in support of troubleshooting and maintenance of Starlink Aviation systems
• Coordinate and support Starlink Aviation installations and provisioning to the network
• Build, test, and maintain representative ground test setups to reproduce field issues and aid in root-cause issues
• Provide hands-on support for site surveys for new product development and hardware investigations in the field
• Monitor fleet health and take ownership of the overall performance of the installed fleet, coordinating with software, network, and aircraft technicians to resolve issues that are impacting service level in an expedited manner

Basic Qualifications

• High school diploma or equivalency certificate
• 2+ years of professional work experience in information technology, aviation, aerospace, consumer electronics, or technical support or a Bachelor's degree in a STEM field
• 2+ years of experience working with technical documentation, engineering drawings, and schematics

Preferred Skills and Experience

• Strong interpersonal and verbal communication skills
• Aircraft Electronics Technician (AET) or Certified Aircraft Electronics Technician (CAET) certification and/or Airframe & Powerplant (A&P) Certification
• Ability to process fleet data and present trends to engineering, production, and supply chain teams to drive cross-disciplinary improvements to product and process
• Ability to fabricate and repair cable harnesses including soldering, crimping, and assembling connectors
• Strong computer skills, including experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) and ability to navigate and manipulate files
• Experience working with oscilloscopes, digital multimeters, power supplies, and soldering equipment
• Experience working with multi-disciplinary engineering teams for product support and issue resolution
• Experience with networking problems and basic knowledge of Ethernet, Routing, TCP/IP protocols, and VLAN
• Experience working in a customer facing role
• Experience with Linux, python or other scripting language.

Additional Requirements

• Must be willing to work all shifts, overtime, and weekends as needed to meet critical deadlines
• Must be willing to travel up to 25%

Pay Range

• Level 1: $34.00 - $40.00
• Level 2: $38.00 - $45.00
• Level 3: $42.00 - $51.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.