Starlink Customer Success Specialist (Latin America)

About the role

Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Specialists own activations and billing, from a signed contract order to a working account.

This entry-level individual contributor role will focus on supporting Starlink operations across Latin America. The ideal candidate is fluent in Spanish, familiar with regional invoicing and shipping processes, organized, accurate under high volume, and takes ownership of getting orders live and billed correctly.

Responsibilities

• Process orders with accurate products, pricing, commercial terms, contracts, and billing details
• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support local invoicing processes, including Mexico's CFDI electronic invoicing requirements, invoice validation, and reconciliation
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Spanish-speaking customers and internal teams to resolve operational and billing issues
• Identify and improve inefficient processes to streamline future orders

Basic Qualifications

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Spanish and English, written and verbal

Preferred Skills and Experience

• Experience supporting customer operations, order fulfillment, or billing in Latin America, particularly Mexico
• Understanding of shipping, logistics, customs documentation, and delivery processes in the region
• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early, with a dollar amount and next step
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Built lightweight operational automations or reporting to reduce manual work
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow

Additional Requirements

• Willing to work across time zones, including Latin American business hours, when customer shipments, activations, or billing deadlines require

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.