Starlink Enterprise Account Specialist (Aviation)

About the role

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Responsibilities

• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer's contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

Basic Qualifications

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination

Preferred Skills and Experience

• Strong attention to detail for process-driven work
• Skill interpreting contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

Additional Requirements

• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.