Station/General Manager - LAX Car Rental Center

About the role

Lead Like a General. Manage Like a Pro.

There's something special about walking into a location and knowing it's yours to build. As General Manager for Fox Rent A Car at LAX, you'll lead a team, drive real results, and shape the day-to-day of one of the busiest rental operations in the country, all while being part of something bigger.

Your Primary Focus Is To

• Guarantee the facility adheres to all OSHA standards and provides expedient resolution to safety hazards; oversee injury documentation and current OSHA 300 logs
• Supports and motivates employees; ensures they have the resources and training to do their job
• Sets goals to achieve the company's financial and service targets for the location
• Fleet management
• Customer Service must be a top priority for all employees; monitor/respond to NPS and Google reviews
• Maximize revenue while minimizing and controlling costs
• Establishes objectives for staffing expenditures relative to rental activity and business requirements; aligns employee rosters with business demand to enhance customer service and operational efficiencies
• Monitors sales practices to avoid deceptive sales practices and reports findings to the Director of Operations
• Ensures the interior location is neat, clean, and organized in presentation, and personnel are appropriately dressed
• Monitors the customer service rendered by all rental agents to make sure the Six-Step Service-Based Sales process is followed and company standards of customer service are maintained
• Follows all established company policies and procedures
• Participates in all phases of employee leadership/management, including but not limited to mentoring, recruiting, discipline, training, performance reviews, and scheduling
• Monitors and reviews pricing and availability of fleet with Director of Operations and Rate Manager; stays in tune with local market conditions to maximize pricing
• Addresses and responds to customer complaints promptly
• Other duties may be assigned.

Education & Experience

• Bachelor's degree in business or related field and/or the equivalent combination of education.
• Minimum of five years' experience as a manager or supervisor
• Previous experience as a manager or supervisor with a rental car company is highly preferred

Skills & Strengths

• Proven ability to run a high-volume, fast-paced location like it's their own business
• Strong P&L management and a revenue-driving mindset
• Confident, hands-on leadership that gets results through people
• Sharp decision-making under pressure
• A track record of building teams that deliver top-tier customer service
• Comfortable owning both the numbers and the culture of a location

Compensation & Benefits

This is an exempt position with an annual salary range of $150,000 to $160,000, based on experience and qualifications.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.