Storage Customer Service Representative

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Here’s just some of what you can look forward to

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Daily Pay: Access your earned pay before payday, giving you more flexibility when you need it. (fee may apply.)
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Responsible for operating a forklift, transporting merchandise and materials throughout the club, assisting with the loading and unloading of delivery trucks, inspecting and receiving incoming merchandise, preparing pallets, performing general maintenance and safety procedures, maintaining policies and procedures, and delivering a positive service experience to Members.

Major Tasks, Responsibilities, and Key Accountabilities

• Operates a forklift in a safe and efficient manner. Inspects forklifts prior to use and follows established safety standards.
• Loads and unloads merchandise and materials to and from delivery trucks. Inspects and prepares delivery trucks for unloading. Accurately receives all merchandise and materials delivered to the club.
• Lifts, reserves and drops pallets of merchandise to and from the overhead steel and the sales floor. Prepares pallets for safe reserving by wrapping, strapping, stacking, labeling, and correcting broken pallets.
• Transports merchandise, material and pallets safely throughout the club. Utilizes a pallet jack as needed.
• Stocks, rotates, and stores general merchandise and food merchandise. Ensures that merchandise is fully stocked. Handles damaged and spoiled merchandise in accordance with company policies and procedures.
• Ensures the club is neat, clean, and organized. Performs general maintenance duties including removing trash and cardboard from the club.
• Participates in daily club openings and closings. Returns merchandise back to the sales floor.
• Greets all Members. Provides Members with prompt and courteous service and assistance. Assists Members in locating merchandise.
• Maintains all club policies and procedures.
• Performs other duties as assigned and works in other departments as needed.

Qualifications

• At least 18 years of age.
• Prior forklift operating experience preferred, but not required.
• Must successfully complete required training and certification processes.

Environmental Job Conditions

• Most of the time is spent standing, and moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually in a comfortable environment surrounded by moving machinery and/or loud equipment that may require shouting in order to be heard. Occasional exposure to temperature extremes in freezer or cooler units. There may be occasional exposure to cleaning agents.

Pay and benefits

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $17.25 - $21.13

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.