Store Associate - The North Face - Winter 26-27

About the role

The Store Associate plays a key role in delivering a seamless and engaging guest experience across Four Mountain Sports retail and rental locations. This role is designed as a multi-functional position with a primary area of focus in either Retail Sales, Rental Technician, or Cashier operations, while supporting the broader team and other store locations as needed.

Associates are expected to create welcoming, personalized interactions, understand guest needs, and confidently guide them toward the right products and services, helping to inspire each guest's experience on the mountain and deepen their connection to Aspen Snowmass. This position reports to the Store Manager.

Job Posting Deadline

Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions / Key Job Responsibilities

• Deliver a welcoming first impression and a service-driven experience by engaging guests with thoughtful questions to understand their needs, experience level, and goals
• Provide personalized product and service recommendations, outfitting guests holistically through effective selling and cross-selling of apparel, hardgoods, and accessories
• Execute retail sales with confidence by leveraging strong product knowledge to communicate features, benefits, and appropriate use of equipment and merchandise
• Support rental operations by selecting, fitting, and adjusting equipment to ensure comfort, performance, and safety while guiding guests efficiently through the process
• Operate point-of-sale systems accurately and efficiently, ensuring smooth transactions while adhering to all cash handling procedures
• Maintain a clean, organized, and visually compelling sales floor by executing merchandising and store presentation standards
• Support inventory management through restocking, transfers, and cycle counts to ensure product availability and accuracy
• Work collaboratively across retail, rental, and cashier functions to support business needs, demonstrating flexibility based on store demand
• Maintain composure and deliver consistent service during high-volume periods while communicating effectively with team members and leadership
• Address and resolve guest concerns with a sense of ownership, ensuring positive outcomes and escalating when appropriate
• Represent Aspen Snowmass and Four Mountain Sports with professionalism while adhering to uniform, grooming, and appearance standards
• Other duties as assigned

Education & Experience Requirements

• High school diploma or equivalent required
• 1-2 years of experience in retail, hospitality, rental, or guest service roles prefferred
• Prior experience in ski or snowboard rental operations or technical equipment fitting preferred
• Minimum 6 months of experience handling cash transactions and operating point-of-sale (POS) systems preferred

Knowledge, Skills & Abilities

• Knowledge of retail sales practices, guest service standards, and rental operations
• Knowledge of winter sports equipment, apparel, and accessories, including basic fit and function
• Familiarity with point-of-sale (POS) systems, cash handling procedures, and transaction accuracy
• Understanding of visual merchandising standards and inventory management practices
• Strong interpersonal and communication skills with the ability to build rapport and create meaningful guest interactions
• Skill in listening to guest needs and recommending appropriate products and services to drive sales and enhance the guest experience
• Skill in operating POS systems and completing transactions accurately and efficiently
• Ability to multitask, prioritize, and adapt to changing business demands in a fast-paced environment
• Ability to work collaboratively with team members across functions to support store operations and guest needs
• Ability to maintain attention to detail in merchandising, inventory, and operational execution
• Ability to maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs

Additional Information: Work Environment & Physical Demands

• Ability to stand and move throughout the store for extended periods of time.
• Ability to lift and carry equipment and merchandise up to 40-50 lbs.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to work both indoors and outdoors in varying weather conditions.

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

#ASPENHP2627

• This job description is designed to indicate the general nature and level of work.
• It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Duties and responsibilities may change at any time with or without notice.

At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace.

We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

• Aspen One participates in E-Verify.
• E-Verify & Right to Work Poster