Store Operations Manager
- Location
- Spokane, WA
- Listed
- Today
About the role
Set your timers because our freshly baked cookies are coming next to Spokane, WA! We are actively hiring for a Store Operations Manager (GM) for our location in Spokane, WA store located at 922 N Division St. and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
Comp & Sweet Position Perks
- Competitive pay starting at $26.50 + monthly bonus compensation package.
- a $50.00 per month cellphone data plan stipend.
- excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
- 401K with contribution match.
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
- Enrollment in our Cookie College learning/training platform.
- free cookies, awesome swag and so much more!
Job Duties & Position Focus
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
- Manage and audit inventory to maintain proper controls.
- Create and execute fun, local marketing drops.
- Create and drive in-store recognition programs/contests.
What we seek
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus
About us
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night.
With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
From Insomnia Cookies's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Store Operations Manager job at Insomnia Cookies located?
This Store Operations Manager position at Insomnia Cookies is located in Spokane, WA. Always check Insomnia Cookies's application page for specific state eligibility or relocation policies.
How do I apply for the Store Operations Manager position at Insomnia Cookies?
This listing links directly to Insomnia Cookies's Lever application page. You can apply directly on Insomnia Cookies's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.