Strategic Customer Success Manager
- Pay
- $150,000 – $170,000 per year
- Location
- Seattle, WA · Hybrid
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 5+ years
- Listed
- 24 days ago
Skills & highlights for this role
- enterprise account management
- customer adoption metrics
- CRM platforms
- SaaS customer lifecycle
Also useful
- advanced analytics tools
- automation strategy
Stated benefits & perks
- Health
- Dental
- Vision
- 401k
- Flexible pto
What you'll do
As a Strategic Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You'll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.
About you
- 5+ years of experience as an enterprise customer success manager
- Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
- Experience shaping and executing customer experience strategies for enterprise lifecycle stages
- Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
- Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
- Strong proficiency in customer engagement platforms and CRM tools
- Humility, creativity, and team-first-attitude, with a love for learning
Extra credit experience
- Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
- Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
- Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency
Compensation
- Total compensation is targeted at $150,000 - $170,000 (depending on experience), including variable pay based on quarterly goals
- Equity opportunities at a fast growing company
- Health, dental, vision insurance
- 401k plans
- Flexible PTO, free lunches at the office
What's in it for you?
- Huge impact opportunity: Build and scale a company from the ground up
- Competitive compensation: Includes a combination of cash base and commission compensation
- Work on a daily basis with the founding team and mentors
- Join a fun, inclusive and highly motivated team culture (and help define it!)
Who we are
Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.
We've always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It's why we expanded our technology to be the AI Platform for Human Skills.
Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.
We're backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.
Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We've been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets.
From Yoodli AI Roleplays's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Strategic Customer Success Manager role at Yoodli AI Roleplays, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Strategic Customer Success Manager role at Yoodli AI Roleplays?
The Strategic Customer Success Manager posting at Yoodli AI Roleplays states compensation of $150,000 – $170,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Yoodli AI Roleplays's official career site.
Where is the Strategic Customer Success Manager job at Yoodli AI Roleplays located?
This Strategic Customer Success Manager position at Yoodli AI Roleplays is located in Seattle, WA (Hybrid). Always check Yoodli AI Roleplays's application page for specific state eligibility or relocation policies.
What qualifications are required for Strategic Customer Success Manager at Yoodli AI Roleplays?
For the Strategic Customer Success Manager role, Yoodli AI Roleplays highlights 5+ years of relevant experience; experience with enterprise account management, customer adoption metrics, CRM platforms, SaaS customer lifecycle. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Strategic Customer Success Manager position at Yoodli AI Roleplays?
This listing links directly to Yoodli AI Roleplays's Greenhouse application page. You can apply directly on Yoodli AI Roleplays's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.