Strategic Product Manager

The Role

As a Strategic Product Manager at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams’ to solve our most complex challenges. This role is ideal for someone who thrives in rapidly scaling, high-ambiguity environments. You should be able to seamlessly pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations.

What You'll Do

• Drive customer-centric product development by deeply understanding pain points and delivering impactful solutions, while overseeing project execution and account management activities.
• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.
• Gather and leverage data-driven insights to improve customer models and our ability to consistently enhance their performance.

What We're Looking for

• Experience in product management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects.
• Strong analytical skills and data-driven approach, coupled with experience in market research, competitive analysis, and deriving actionable product insights.
• Deep interest in AI systems (direct AI/ML experience valued but not required) and excellent project management skills, including the ability to oversee project teams and collaborate effectively across departments.
• A commitment to making the next generation of AI models safer and more useful.