Strategic Program Manager, Implementation (MANTL)

Essential Duties & Responsibilities

• Lead highly complex implementation programs by managing strategic customer onboarding engagements, coordinating cross-functional delivery activities, and ensuring successful execution across large-scale or high-impact implementations
• Serve as the senior implementation lead for strategic customer relationships by proactively managing expectations, facilitating executive-level communication, and guiding customers through complex implementation decisions and delivery milestones
• Drive implementation strategy and execution by aligning project objectives, operational priorities, resource planning, and customer requirements across multiple implementation programs and stakeholder groups
• Partner with Delivery leadership, Technical Services, Product, Customer Success, and engineering stakeholders by coordinating implementation dependencies, mitigating operational risks, and supporting scalable delivery practices
• Analyze complex implementation challenges by evaluating project risks, operational impacts, customer dependencies, and delivery constraints to develop effective mitigation and resolution strategies
• Influence implementation governance and operational standards by developing and refining project management methodologies, communication practices, reporting frameworks, and delivery processes that improve implementation consistency and scalability
• Lead cross-functional implementation coordination efforts by ensuring internal teams and external stakeholders remain aligned on timelines, deliverables, risks, and customer readiness requirements throughout the implementation lifecycle
• Provide strategic oversight of implementation schedules, onboarding milestones, and project portfolios by monitoring delivery health, identifying escalation risks, and recommending corrective actions that support successful customer outcomes
• Facilitate executive-level project discussions by communicating implementation progress, operational risks, and strategic recommendations to customer leadership and internal stakeholders
• Drive customer-centric implementation experiences by advocating for customer needs, proactively addressing concerns, and aligning implementation execution with customer business objectives and operational readiness expectations
• Guide issue escalation and resolution activities by coordinating cross-functional response efforts, managing stakeholder communication, and ensuring timely resolution of critical implementation challenges
• Identify and lead operational improvement initiatives by analyzing recurring implementation challenges, recommending workflow enhancements, and supporting automation or process optimization efforts that improve delivery efficiency
• Mentor and support implementation program managers by sharing implementation best practices, providing guidance on complex customer engagements, and assisting with escalation management strategies
• Collaborate with leadership on implementation capacity planning, portfolio management, and delivery forecasting activities that support organizational growth and implementation scalability
• Contribute to organizational implementation strategy by influencing operational priorities, customer onboarding approaches, and delivery methodologies that improve implementation effectiveness and customer satisfaction outcomes

Recommended Experience & Education

Minimum Years of Experience

6-10 years of experience leading complex implementation programs, enterprise customer onboarding initiatives, project delivery portfolios, or client-facing operational programs within SaaS, fintech, banking technology, or related environments, including experience managing strategic customer engagements and cross-functional delivery initiatives.

Education Level

Bachelor's degree in Business, Project Management, Information Systems, Communications, or a related experience.

Knowledge, Skills, & Qualifications

Required

• Advanced expertise managing complex implementation programs and strategic customer onboarding initiatives
• Strong ability to analyze and resolve operational, delivery, and stakeholder challenges across cross-functional implementation environments
• Experience leading large-scale implementation portfolios involving multiple teams, dependencies, and customer stakeholders
• Strong project governance, scheduling, risk management, and escalation management skills
• Ability to influence operational strategy, implementation methodologies, and delivery best practices
• Exceptional written and verbal communication skills with experience supporting executive-level customer interactions
• Experience developing scalable implementation processes, reporting frameworks, and operational improvements
• Strong leadership, organizational, analytical, and customer relationship management skills

Preferred

• Experience supporting fintech, SaaS, or digital banking implementation programs at enterprise scale
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies

Project Management Certification (PMP, PgMP)

• Experience contributing to operational transformation, implementation scalability, or automation initiatives
• Knowledge of technical onboarding, integration coordination, or customer readiness operations
• Experience mentoring implementation program managers or project delivery professionals
• Experience supporting executive customer escalations or strategic implementation initiatives

Pay and benefits

The salary range for this position is: $120,000 - $150,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

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