Strategy & Operations
- Location
- New York, NY · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 2+ years
- Listed
- 23 days ago
Skills & highlights for this role
- process design
- performance tracking
- SOP development
- capacity modeling
Also useful
- Retool
- Zapier
- dashboarding
Stated benefits & perks
- Unlimited pto
About the Role
Strategy & Operations - (New York, NY)
Full-time | In-person | 2+ years of relevant experience required
Operations are core to us as a company. Our customers entrust us with their most sensitive and mission-critical records; mistakes in retrieval directly lead to lost settlements and delayed patient care.
Our Strategy & Operations team owns the day-to-day execution and management of our Records Retrieval Team. You will help shape the team from the ground-up: hiring and training, process design, performance tracking. This hire is someone who can thrive with an extremely high degree of autonomy and ownership, and is someone who thinks as much about what we will need to succeed in a year as much as tomorrow.
Culture matters to us. How we work, how we treat each other, and how we build. We want someone who values that as much as we do.
What You’ll Do
- Create new-hire orientation and continuous training programs for records roles
- Define and track performance of the Records Team, in aggregate and individually
- Restructure internal organizations to optimize efficiency and reward top performers
- Design the internal processes and SOPs used daily by the Records Team
- Model internal capacity and margin constraints to meet the demands of new customers and volume
- Build operational improvements (Dashboards, Zapiers, Retool, etc.) to streamline tracking and visibility
- Work with engineering to build new internal products to streamline record retrieval operations
Who You Are
- A top-tier operator with 2+ years of experience in startups or high-growth industries.
- Possess a strong, analytical mind, informed by data-driven decisions.
- Comfortable with ambiguity and starting from scratch. In many cases you will define what ‘good’ looks like.
- Technical or technical-adjacent: you should be able to build quick automations, tooling and dashboards, or eager to learn how to.
- An excellent communicator. You will work directly with the records team to improve performance and solicit feedback.
- Meticulously organized - you thrive in creating processes and improving visibility throughout the organization.
Compensation Details
- Competitive base salary
- Early-stage equity opportunity
- Unlimited PTO
- Additional benefits such as paid dinner in office and Ubers from the office.
About Codes Health
At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.
Started just over a year ago, our volume is doubling MoM with a clear path to category leadership. We support everything from Personal Injury Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today.
Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.
Why Join Codes Health
You’ll join a team that combines deep operational expertise with modern technology to rebuild a broken process. Your work will directly accelerate how quickly law firms settle and healthcare practices deliver care. This is a role with tremendous amounts of ownership, and, in parallel, opportunities for growth.
You will work directly with the COO to own our record retrieval operations end-to-end. Your role will have visibility and impact across operations, customer success and product. You will also be exposed and contribute to cutting-edge AI work our team implements every day. This is a role we expect to help steward the company through hyper-growth.
From Codes Health's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Strategy & Operations job at Codes Health located?
This Strategy & Operations position at Codes Health is located in New York, NY (On-site). Always check Codes Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Strategy & Operations at Codes Health?
For the Strategy & Operations role, Codes Health highlights 2+ years of relevant experience; experience with process design, performance tracking, SOP development, capacity modeling. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Strategy & Operations position at Codes Health?
This listing links directly to Codes Health's Ashby application page. You can apply directly on Codes Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.