Strategy and Operations Principal

Who You Are

• Strategic leader with 6+ years of experience, with a track record of driving strategy and leading complex operations; Bachelor's degree required
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytical thinker who uses data to guide strategy, not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don't accept the status quo and are always looking for creative solutions

What You'll Do

• Own and manage the end-to-end operating strategy of Via's service on behalf of our partner.
• Manage the financial performance of the service, including managing P&L, forecasting budgets, and driving strategy to improve profitability and efficiency.
• Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.
• Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.
• Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.
• Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.
• Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

Compensation and Benefits

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $140,000 - $185,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

• Via was founded with the guiding principle that we go further when we go together.
• We are dedicated to building a diverse, inclusive and authentic workplace.
• If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
• You may be just the right candidate for this or other roles.
• All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.