Street Outreach Supervisor

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

Job Summary

The Street Outreach Supervisor is responsible for developing and implementing strategic community outreach initiatives to identify, engage, and enroll eligible members in the Enhanced Care Management (ECM) and Community Supports (CS) programs in their respective area. This role requires strong leadership skills, community relationship building, and the ability to work independently while meeting measurable performance targets.

Supervisory Responsibilities

• Effectively supervise a team of community outreach representatives, ensuring productivity goals are met.
• Assist with progressive discipline documentation and meetings as needed.
• Supervise timecards for staff as needed.

Duties/Responsibilities

• Identify and establish relationships with key community locations, including but not limited to homeless shelters, community health centers, social service agencies, libraries, food banks, and other high-need areas.
• Identify areas with high concentrations of unhoused populations who would benefit from the ECM and CS programs, including encampments, transit hubs, service corridors, and other gathering locations.
• Develop and implement regular visiting schedules for identified locations with potential ECM and CS program participants.
• Develop and maintain a comprehensive mapping system of outreach locations and community resources.
• Build partnerships with community-based organizations, healthcare providers, and social service agencies.
• Facilitate enrollment processes and ensure proper documentation and consent procedures.
• Collaborate closely with direct manager to align outreach strategies with organizational goals.
• Meet established daily, weekly and monthly enrollment targets and performance metrics.
• Track and analyze outreach data to identify trends and opportunities for improvement.
• Prepare daily, weekly and monthly reports on outreach activities, enrollment numbers, and community engagement outcomes.
• Develop strategies to address performance gaps and optimize outreach effectiveness.
• Perform other duties as assigned.

Education and Experience

• High school diploma or GED required. Bachelor's degree in Social Work, Public Health, Healthcare Administration, or related field preferred.
• Minimum 2 years of experience in community outreach, case management, or healthcare program coordination.
• Previous supervisory or leadership experience required.
• Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, or substance use disorders.
• Strong understanding of social determinants of health.
• Experience with ECM / CS and CalAIM preferred.

Required Skills/Abilities

• Strong interpersonal and communication skills with ability to engage diverse populations.
• Excellent organizational and time management abilities.
• Proficiency in data collection, analysis, and reporting.
• Knowledge of community resources and social services.
• Cultural competency and sensitivity when working with diverse communities.
• Ability to work independently and manage multiple priorities.
• Valid California driver's license and reliable transportation.
• Bilingual capabilities (English/Spanish) strongly preferred.
• Knowledge of healthcare regulations including HIPAA compliance requirements.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• May require occasional travel between facilities.
• Ability to work in various community settings, including outdoor environments.
• Walking and standing for extended periods during outreach activities.
• Ability to travel throughout the general areas around the community.

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, & Vision Benefits

We have various insurance options for you and your family.

Short & Long-Term Disability Benefits

• Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.