STRONG Pilates- Sales Associate, Santa Monica

The Role

We are looking for a Sales Associate who delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach to offering studio memberships, and retail products and services. The Sales Associate builds relationships and translates the mission of STRONG through its product and service offerings. They will have a strong focus on behaviors that drive member acquisition and retention.

Responsibilities

Guest Experience & New Membership Enrollment

• Engage with potential members to understand their fitness goals and introduce them to STRONG's offerings.
• Conduct studio tours, highlighting facilities, services, and amenities tailored to individual needs.
• Clearly communicate membership options and benefits.
• Enroll new members using established sales techniques and protocols.
• Onboard new members effectively and assist with retention activities to drive studio profitability.

Prospecting & Lead Generation

• Schedule appointments and follow up on leads and potential new business opportunities.
• Promote marketing campaigns and special offers to leads and existing members.
• Manage leads using company software and execute daily outreach activities to maximize conversion.

Member Experience

• Collaborate with the Studio Manager to ensure a member-centric experience.
• Provide a friendly, engaging check-in process and address member inquiries with professionalism and care.
• Build strong relationships with members and act as a resource for their questions and concerns.
• Maintain a clean, welcoming, and well-organized studio environment.

Key Skills & Attributes

• Active Listening & Relationship Building: Builds genuine connections by listening attentively, asking thoughtful questions, and demonstrating a vested interest in others' success. Establishes trust through shared experiences and meaningful interactions.
• Product Expertise & Persuasion: Communicates offerings with confidence, addressing concerns and positioning solutions effectively. Uses problem-solving, creativity, and negotiation to drive win-win outcomes.
• Integrity & Dependability: Reliable, consistent, and true to their word. Acts with honesty, conscientiousness, and high ethical standards.
• Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. Engaged, positive, and eager to contribute. Strives for excellence, continuously improving to deliver high-impact results.
• Adaptability & Resilience: Thrives in fast-changing environments, eager to learn, and comfortable navigating ambiguity. Self-motivated with the endurance to tackle challenges head-on.

Minimum Requirements

• High school diploma or GED
• Current AED/First Aid/CPR certification
• 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building
• Reliable means of mobility for travel to studio location

Physical Requirements & Work Environment

• Must be able to lift up to 50 lbs.
• Frequent physical activities including squatting, bending, reaching, spotting, jumping, and prolonged standing and walking.

Benefits

• Commission Eligibility
• Flexible Work Schedule
• Free Drop-In Sessions
• Career Growth Opportunities Within The STRONG Team.
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees.
• Supportive Leadership Team

SALARY: $19/hour

• This job description is intended to describe the general requirements for the position.
• It is not a complete statement of duties, responsibilities or requirements.
• Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.