Student: IT TechDesk Assistant 2026-27
- Pay
- $16 per hour
- Location
- Minneapolis, MN · On-site
- Job type
- Part-time
- Level
- Entry level
- Listed
- 31 days ago
Skills & highlights for this role
- hardware troubleshooting
- software troubleshooting
- ticketing systems
Also useful
- Microsoft Office
About the role
Document every user interaction related to requests for support using ticketing system. Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary. Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.
Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed. Contact users to follow up on previously reported problems, researching the issue where necessary. Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of mission- critical/emergency situations.
Perform other tasks related to the operation of the TechDesk or IT department, as assigned by supervisor. Work-study eligible students welcome. Scheduling & Hours 7am - 3pm Monday - Friday Minimum 6 hours per week Compensation and Benefits Rate of Pay: $16.45/hour Minnesota Sick and Safe Time Not eligible for health insurance benefits
Qualifications & Requirements
- Students must be currently enrolled at Augsburg and must be work study-eligible.
- Excellent communication skills.
- Excellent customer service skills.
- Punctuality and reliability.
- Staff member's Augsburg account must be in good standing.
- Familiarity troubleshooting software and hardware.
- Medium to advance proficiency with Microsoft Office
About the Company
Augsburg University is committed to helping our student explore their vocation. As a University with a calling, we welcome the unique gifts that each of our employees brings to our collective work, and we are committed to supporting our students as they seek to match those gifts with the needs of the University and our larger community.
Student employment with Augsburg is more than a job - it is an opportunity for Augsburg students to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork and collaboration and quality work that lives up to our mission of educating students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders.
Equal opportunity and legal notices
All student applicants must attach the following for consideration: Resume Cover Letter (optional) Augsburg University is an Equal Opportunity employer.
We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at or email at. Human Resources is located at 20 Memorial Hall.
From Augsburg University's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Student: IT TechDesk Assistant 2026-27 role at Augsburg University?
The Student: IT TechDesk Assistant 2026-27 posting at Augsburg University states compensation of $16 per hour. It is listed as a part-time position. Final pay may depend on location, experience, and interview evaluation on Augsburg University's official career site.
Where is the Student: IT TechDesk Assistant 2026-27 job at Augsburg University located?
This Student: IT TechDesk Assistant 2026-27 position at Augsburg University is located in Minneapolis, MN (On-site). Always check Augsburg University's application page for specific state eligibility or relocation policies.
What qualifications are required for Student: IT TechDesk Assistant 2026-27 at Augsburg University?
For the Student: IT TechDesk Assistant 2026-27 role, Augsburg University highlights experience with hardware troubleshooting, software troubleshooting, ticketing systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Student: IT TechDesk Assistant 2026-27 position at Augsburg University?
This listing links directly to Augsburg University's SmartRecruiters application page. You can apply directly on Augsburg University's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.