Student Records Analyst

About the role

• POSITION TITLE
• Student Records Analyst
• APPOINTMENT

Appointed by the Chancellor of the College upon recommendation of the Associate Vice Chancellor of Student Affairs

Line and Staff Relationships

Directly responsible to the College Registrar

General Position Summary

Responsible for tracking and maintaining student enrollment and academic records; class and semester schedules; curriculum prerequisites and graduation requirements. Also guides students, staff, and faculty through Registrar and Registrar-related processes, by providing clear interpretation of academic policies and procedures. Responsible for promoting a culture of collaboration, accountability, respect, inclusiveness, excellence, and sustainability. Exhibits commitment to diversity and inclusion and active collaboration with individuals of diverse cultural, social, and educational backgrounds.

Qualifications

Required

• Bachelor's degree (or equivalent knowledge obtained through a combination of education, training, and experience)
• Minimum 3 years of recent experience required in registrar services, student services, or related area of expertise
• Attention to detail, accuracy and efficiency
• Ability to organize and prioritize a fast-paced schedule and appropriately analyze job-specific data
• Innovative, creative, and energetic work style
• The ability to represent RPCC internally and externally
• Strong interpersonal skills with the ability to build relationships and to communicate with a diverse community
• Excellent written and oral communication skills; competency with office technology and software.
• Must be able to work both independently and with a team
• Must be able to exercise judgment, confidentiality, and discretion regarding student academic records and enforcement of Registrar policies and procedures. Guidance from manager provided.

Preferred

• Possess 5 years or more of experience in registrar services
• Administrative experience in higher education
• Ellucian Banner experience
• National Student Clearinghouse experience
• Advanced experience in Microsoft Office Suite (email, databases, spreadsheets, word processing)

Principal Duties, Responsibilities and Authority

• Responsible for overall management and maintenance of records room, student files, and archiving processes
• Contribute to and support the student retention initiatives of the Registrar’s office
• Perform diverse administrative work as assigned by Registrar. Manage and complete daily requests that come through the registrar’s office, including items such as transcript requests, administrative withdrawals, late registration requests, process FERPA requests, applications, change of major/program/catalog, removing holds, enrollment verification requests, transcript requests, grade changes, etc.
• Provide legendary customer service to students, faculty and staff by being available to service walk-ins, answering phone inquiries, generate and respond to text messages and oversee responses to registrar email account
• Assist with new student orientation, commencement and other graduate events
• Provide front desk assistance, as needed
• Supports and assists with internal and external student recruitment efforts
• Assist with all internal/external reporting and institutional data updates as required
• Work independently to analyze available information, draw conclusions and understandings, and present such conclusions effectively to senior administration
• Assist with entering non-credit (Workforce) registration and section requests
• Update schedule landing pages each semester for website
• Receive and process incoming official transcripts
• Troubleshoot and resolve official transcript requests
• Assist with processing graduates and exit point completers
• Maintain office supply inventory; generate purchase requisitions as needed and track order status
• Updates student attributes in Banner as directed
• Enter IBCs and Non-Traditional credit
• Apply approved Degree Works Exceptions
• Scans and indexes student files maintained by the registrar's office
• Oversee commencement responsibilities such as graduation card labels, numbering, honors notation, alphabetized organization, registrar signage and table readiness at venue. Support commencement committee as needed.
• Prepare current and accumulated graduation count summary reports
• Participate in job-related trainings
• Performs other related duties as assigned.