Student Services Advisor II

About the role

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university a great place to work.

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Advisor II in Master's Student Services. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.

The Master's Student Services team (MSS) provides admissions and advising support to prospective and current students across all Dornsife master's and graduate certificate programs. MSS team members cross-train and work collaboratively to ensure a consistent and seamless experience from application through graduation. The team's mission is to foster student success by offering responsive, well-coordinated guidance and support and helping master's students navigate their academic journeys and achieve their goals.

Job responsibilities

The Student Services Advisor II in Master's Student Services will provide support and guidance to master's and graduate certificate students, which may include, but will not be limited to, the following:

• Provides academic counseling for graduate students.
• Advises on matters of curriculum, course and degree requirements, and graduation counseling and clearance.
• Monitors student academic progress.
• Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar.
• Plans and coordinates student events including commencement, orientation, receptions, and award ceremonies
• Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling
• Serves as advisor to student groups and organizations
• Maintains currency on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student services.
• Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined.
• Provides leadership and guidance to other student services advisors who perform similar work.
• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

List of preferred qualifications

• Experience in higher education, specifically working with student support services and programming
• Strong communication and interpersonal skills
• Knowledge of student development theories and academic policies
• Experience with data analysis and assessment to inform student support initiatives

Salary range

The hourly rate range for this position is $34.35 - $39.03 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Fixed-term position.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Minimum Education

Bachelor's degree

Minimum Experience

3 years

Minimum Skills

Directly related experience in student services and programming with ability to lead

Preferred Education

Master's degree

Doctorate

• Notice of Non-discrimination
• Employment Equity
• Read USC's Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

Additional information

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